Updated: March 16, 2023
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by Jake Jeong
Tech Expert & Writer
1008 resolved issues
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Tablets, Gadgets, Apps, Smart TV issues

Help with error message Samsung Galaxy Connected Without Internet

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
So you can't use the Internet on your Android phone, right?

Customer Replay


Is the issue related to your Wi-Fi or Mobile Internet connection?

Customer Replay

Yes, I just upgraded my cox modem to panoramic wifi. All other devices are connected to the internet except my cell phone.

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When you try to connect your phone to this new Wi-Fi, what happens?

Customer Replay

wifi is connected without internet

Could you provide a screenshot of that message?

Customer Replay

not sure how to do that

Ok. No worries.
Have you tried to restart the phone and Wi-Fi?

Customer Replay

haven't restarted the phone, how do i do that

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Ok, turn off your phone by holding the Power button for a few seconds then selecting Power off from the Power Options menu.
Once it's off, turn it back on using the same Power button, please.
Let it load for a few minutes, then try to connect to your Wi-Fi network again

Customer Replay

unable to power off.

What exactly is not working, could you specify?

Customer Replay

pressing the button holding it for seconds and get a message looks like something is wrong try again

The power button is the Side button on your device, are you sure you are holding the right one?

Customer Replay

there are three buttons on the side...i'm holding the third one

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Could you provide the exact model of your phone?

Customer Replay

galaxy s20 ultra 5g


Please use the smaller button on the right side of your phone. Click and hold this power button
Until you see an option to Power it off

Customer Replay

it's powering back up now3

So you were able to turn it off eventually? Good

Customer Replay

it powered off and is powering back up

Got it, that's good!
Let me know when it's back on

Customer Replay

tried reconnecting to the wifi. same error message

Got you. Please try to restart your router now. All you need to do is Unplug the device from the wall socket, wait 60 seconds and plug it back it
Then, wait for it to load back for 1-2 minutes and try to connect to your Wi-Fi on the phone again

Customer Replay

it restarted

Okay, now connect to wifi please.

Customer Replay

same error

Is the Airplane mode turned on your phone?

Customer Replay


That may be the reason behind that issue.
Please turn if off and see if that helps.

Customer Replay

excuse me, i meant to say airplane mode is off

Got you.
Is the Do Not disturb mode is on?

Customer Replay

where is it located

Open the Quick settings panel by swiping down from the top of the screen. Swipe to and tap the Do not disturb icon to turn it on or off. You can also go to Settings, then search for and select Do not disturb. Tap the switch next to Do not disturb to turn it on or off.

Customer Replay

it's off

Is your plan monthly internet plan paid?

Customer Replay


Please reset the network on your phone, this way:

  1. Launch Settings.
  2. Find General management and tap on it.
  3. Touch Reset
  4. Tap Reset network settings.
  5. Tap the Reset settings button.
  6. Lastly, tap the Reset button.
Customer Replay

ok, network settings reset

Good, now try reconnecting to wifi.

Customer Replay

it's connected
thank you
I hope it stays connected

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

It's done! Have a blessed day.

You're welcome!
I am so pleased to see your issue got resolved!

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