Updated: March 26, 2023
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by Gary Spenser
Tech Expert & Writer
772 resolved issues

Hello, my Roku TV keeps dropping the internet connection

I have tried to wait 2 minutes after unplugging the modem and still not connected. It says connected for a second or two then says not connected. It was find last night and other changes happened

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Have you tried to reset your Wi-Fi/network modem?

Customer Replay

Yes we have done that several times
I am getting internet on other devices in the home

Try this: Restart your router. Sometimes that's all it takes, if not keep going. Restart the Roku to clear its memory via Settings > System > System restart it goes in and out on the TV
I see.
Please try to Restart the Roku to clear its memory via Settings > System > System restart trying that now
Let me know how everything is going.


Customer Replay

Ok, that seemed to do it . Thanks soo very much !

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I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

not at the moment .thanks again 😊

Would you be so kind to rate this chat. You can do that by taping the "Rate expert" button on the top of the chat window.
Please feel free to contact us at any time. We'll be happy to help you.

Customer Replay


Thank you for the good rate!

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