Updated: April 03, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

Have problem with my kindle

the green ower light is staying on, and I can't do any thing with it

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Would you be so kind to tell me more about that issue?

Customer Replay

I was in Hospital, and the kindle was going almost 24/7 whe I had turned it off, and a couple of hours later having been on charge, the green light stayed on and I could not get the kindle to work, was in the middle of interesting drama lol


Please, try to press and hold down the power button for 20 seconds or longer.

Customer Replay

ahhhhhhh that sounds familiar

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Have you tried that?

Customer Replay

have now, kindle resetting it self

Customer Replay

gok but all my books seem to have disappeared

Could you, please, check if you're logged into your account

Customer Replay

sorry had to get charger

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No problem

Customer Replay

only options at moment are to turn wireless on or turn wireless off ll

Please, turn the wireless on and check if you can go to the Settings

Customer Replay

ok sorry was distrqacted
now have settings

Go into Settings > Your Account

Customer Replay

keep being told kindle store no longer available on the device

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Tell me, please, what is the model of your Kindle?

Customer Replay

ahhh Just fond them

Do you mean books?

Customer Replay

just took a while to wake up lol bit like its owner lol

Is it ok now?

Customer Replay

yep my books
yep can now finish my book
thank you

Maybe you have any other questions?

Customer Replay

not for now thanks Christine, gota go rest thw brain lol

I am so pleased to see your issue got resolved!

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