Created: November 22, 2022

Have problem with my kindle

the green ower light is staying on, and I can't do any thing with it
Last Edit: November 22, 2022
Christine Tomas
Christine Tomas Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Christine Tomas
Christine Tomas Tech Expert & Writer
Nice to meet you, *****!
Would you be so kind to tell me more about that issue?
Customer Reply
I was in Hospital, and the kindle was going almost 24/7 whe I had turned it off, and a couple of hours later having been on charge, the green light stayed on and I could not get the kindle to work, was in the middle of interesting drama lol
Christine Tomas
Christine Tomas Tech Expert & Writer
Please, try to press and hold down the power button for 20 seconds or longer.
Customer Reply
ahhhhhhh that sounds familiar
Christine Tomas
Christine Tomas Tech Expert & Writer
Have you tried that?
Customer Reply
have now, kindle resetting it self
Christine Tomas
Christine Tomas Tech Expert & Writer
Ok
Customer Reply
gok but all my books seem to have disappeared
Christine Tomas
Christine Tomas Tech Expert & Writer
Could you, please, check if you're logged into your account
Customer Reply
sorry had to get charger
Christine Tomas
Christine Tomas Tech Expert & Writer
No problem
Customer Reply
only options at moment are to turn wireless on or turn wireless off ll
Christine Tomas
Christine Tomas Tech Expert & Writer
Please, turn the wireless on and check if you can go to the Settings
Customer Reply
ok sorry was distrqacted
now have settings
Christine Tomas
Christine Tomas Tech Expert & Writer
Ok
Go into Settings > Your Account
Customer Reply
keep being told kindle store no longer available on the device
Christine Tomas
Christine Tomas Tech Expert & Writer
Tell me, please, what is the model of your Kindle?
Customer Reply
ahhh Just fond them
Christine Tomas
Christine Tomas Tech Expert & Writer
Do you mean books?
Customer Reply
just took a while to wake up lol bit like its owner lol
Christine Tomas
Christine Tomas Tech Expert & Writer
Is it ok now?
Customer Reply
yep my books
yep can now finish my book
thank you
Christine Tomas
Christine Tomas Tech Expert & Writer
Great
Maybe you have any other questions?
Customer Reply
not for now thanks Christine, gota go rest thw brain lol
Christine Tomas
Christine Tomas Tech Expert & Writer
I am so pleased to see your issue got resolved!