Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
Would you be so kind to tell me more about that issue?
I was in Hospital, and the kindle was going almost 24/7 whe I had turned it off, and a couple of hours later having been on charge, the green light stayed on and I could not get the kindle to work, was in the middle of interesting drama lol
Please, try to press and hold down the power button for 20 seconds or longer.
ahhhhhhh that sounds familiar
Have you tried that?
have now, kindle resetting it self
gok but all my books seem to have disappeared
Could you, please, check if you're logged into your account
sorry had to get charger
only options at moment are to turn wireless on or turn wireless off ll
Please, turn the wireless on and check if you can go to the Settings
ok sorry was distrqacted
now have settings
Go into Settings > Your Account
keep being told kindle store no longer available on the device
Tell me, please, what is the model of your Kindle?
ahhh Just fond them
Do you mean books?
just took a while to wake up lol bit like its owner lol
Is it ok now?
yep my books
yep can now finish my book
Maybe you have any other questions?
not for now thanks Christine, gota go rest thw brain lol
I am so pleased to see your issue got resolved!
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