Created: January 11, 2023

Have apparent Trojan malware Call Microsoft support

Last Edit: January 11, 2023
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Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Nice to meet you, *****!
Could you please tell me when and how did the problem occur?
Customer Reply
have message ( have Trojan spyware cal. Microsoft support have no tried
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Did you get this message via email?
Customer Reply
Happened when I tried toblognon
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Could you please clarify, what is a toblognon?
Customer Reply
Got on computer when tried to lo on Locked now
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Could you send me a photo, please?
Customer Reply
Do no believe message is from microsoft
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Okay. I understand.
Please, could you send me a photo of this message?
To attach your photo to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3739350
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Thank you!
This is a fishing program, follow these steps please:
1. Safely exit from scareware by locating the program in your taskbar that corresponds to the pop-up,
right-click on it, and select Close.
2. If that does not work – do a hard shutdown of your device.
Let me know how everything is going.
Customer Reply
Did a hard shutdown
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Okay, did you turn your PC on now?
Customer Reply
wotkon on iy
ok I’m on
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Good! Is it looks normal now?
Customer Reply
Yes ,thank you so much😊
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Anytime :)
Also, I would recommend that you use software, such as Iolo System Mechanic, to keep your computer clean and secure. Iolo is a great tool for cleaning the PC. It protects your privacy and makes your computer faster and more secure!
You can check more information about this product using this link: https://bit.ly/3U1p2Oa
Is there anything else I can do for you today?

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