Updated: March 24, 2023
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by Denys Kashnytskyi
Tech Expert & Writer
326 resolved issues

Green light was flashing now off doesn’t take photo

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What device are you speaking about?

Customer Replay



Okay, let me check
The normal power ON sequence of the status light is as follows:
Red-orange-green: powering ON.
Red-orange-green: powering ON.
Blinking green: your camera is searching for signal. This can take up to 5 minutes.
Steady green, orange or red for 30 seconds: your camera has found signal. The color depends on the signal strength in your area.
All lights turn off: your camera is ready to capture a photo.
Once signal is found, the status light will remain a steady color.
Green: good signal.
Orange: fair signal.
Red: poor signal.
Could you please tell me when and how did the problem occur?

Customer Replay

green still flashing, I turn off and now back on, when all light off before I walk in front of camera and did not capture photo

banner 3

Okay, got you.

Customer Replay

green light off now

The first step is to complete a health check, for your SPYPOINT cellular device, by verifying the status page of your device. To complete a health check, follow the steps below:
Mobile app: Open the app > Cameras tab > Status.

Customer Replay

Web app i have no idea what that means

Do you have a Spypoint app on your phone or do you use a browser version?

Customer Replay

i have app that my photos come to phone with 2 other cameras

banner 6

Okay, good, then open the app > Cameras tab > Status and please make a screenshot of what you see there.

Customer Replay

I’m on I pad right now

On which device do you have the spypoint app?

Customer Replay


Okay, you can just make a photo instead of a screenshot.
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3307871

banner 9

Thanks, let me check it.

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3521682
Camera 1&2 work

What is the name of the camera that doesn't work?

Customer Replay

Cam-3 Cam-4

Okay, thanks
Sorry for making you wait.

Customer Replay

No worries

Thank you :)
Please tap on "status" and make one more photo of what you see there.

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2969948

Okay, thanks

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3126640

Seems like both your signal and battery health seem sufficient, you may contact spypoint customer support line for further investigation and remote help ------ https://www.spypoint.com/en/support#contact

Customer Replay

Do that now

Please, try to follow the link above and let me know how everything is going.

Customer Replay

Well I changed the SIM card and the camera works, so I’m happy Elizabeth, so I will change SIM card in camera 3 which is in woods, enjoy your day

Okay, that's great :)
Is there anything else I can do for you today?

Customer Replay

All good Thank you

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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