Created: December 29, 2022

Green light was flashing now off doesn’t take photo

Last Edit: January 24, 2023
Get Expert Help Now Get Expert Help Now
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Nice to meet you, *****!
What device are you speaking about?
Customer Reply
link-micro-lte
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Okay, let me check
The normal power ON sequence of the status light is as follows:
Red-orange-green: powering ON.
Red-orange-green: powering ON.
Blinking green: your camera is searching for signal. This can take up to 5 minutes.
Steady green, orange or red for 30 seconds: your camera has found signal. The color depends on the signal strength in your area.
All lights turn off: your camera is ready to capture a photo.
Once signal is found, the status light will remain a steady color.
Green: good signal.
Orange: fair signal.
Red: poor signal.
Could you please tell me when and how did the problem occur?
Customer Reply
green still flashing, I turn off and now back on, when all light off before I walk in front of camera and did not capture photo
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Okay, got you.
Customer Reply
green light off now
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
The first step is to complete a health check, for your SPYPOINT cellular device, by verifying the status page of your device. To complete a health check, follow the steps below:
Mobile app: Open the app > Cameras tab > Status.
Customer Reply
Web app i have no idea what that means
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Do you have a Spypoint app on your phone or do you use a browser version?
Customer Reply
i have app that my photos come to phone with 2 other cameras
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Okay, good, then open the app > Cameras tab > Status and please make a screenshot of what you see there.
Customer Reply
I’m on I pad right now
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
On which device do you have the spypoint app?
Customer Reply
phone
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Okay, you can just make a photo instead of a screenshot.
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3307871
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Thanks, let me check it.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3521682
Camera 1&2 work
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
What is the name of the camera that doesn't work?
Customer Reply
Cam-3 Cam-4
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Okay, thanks
Sorry for making you wait.
Customer Reply
No worries
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Thank you :)
Please tap on "status" and make one more photo of what you see there.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2969948
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Okay, thanks
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3126640
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Seems like both your signal and battery health seem sufficient, you may contact spypoint customer support line for further investigation and remote help ------ https://www.spypoint.com/en/support#contact
Customer Reply
Do that now
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Please, try to follow the link above and let me know how everything is going.
Customer Reply
Well I changed the SIM card and the camera works, so I’m happy Elizabeth, so I will change SIM card in camera 3 which is in woods, enjoy your day
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Okay, that's great :)
Is there anything else I can do for you today?
Customer Reply
All good Thank you
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Comments

0 comment
    Write a comment
    Thank you for sharing your opinion!