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Good morning, my old A20 Samsung phone broke
Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
*****
Nice to meet you, *****!
Hi there!
Doesn't it offer you to receive a code via email?
only other option is qr code which if you scan it takes you to the login screen with the same passcode issue
Noted.
Do you have access to the email linked to your account?
yes
gmail
Good
In the following messages, I will provide you with step-by-step instructions. I would be grateful if you could tell me when you complete every step.
ok, thanks
Sign in to your Samsung account from a web browser at account.samsung.com
ok, but it is the same screen as the one on my phone - give me a sec.
When you see the Two-step verification prompt, select Verify with a text message.
signing in with email / gmail
it shows step2 verification and wants to send to galaxy a20
Select Verify with a text message
it only has option to send code to a20. shall i say "send code"
Yes.
ok, code sent
Then you should see the "Reset the phone number you use for two-step verification" button.
no, it says to enter the code or skip two step verification on this device or didnt get the verification code / those are my three option with 1 min to go
no reset option
fyi, my number and sim card are the same just the actual phone is different
Try to select: "skip two-step verification".
ok
Keep me updated.
i ticked that option but it wont go any further
after the tick it jumps to "didn't get verification code"
May I ask you to take a screenshot?
ok, its from my laptop. give me a second
You can send it in the chat or to our email.
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
good, give me a moment
Sure.
Visitor uploaded: screenshot.jpg
Type: image/jpeg
Size: 5188011
i sent it
Yes, thank you so much.
Could you click on the "Didn't get the verification code"?
ok
it asked, verify with text message, back up code or 2 step verification frequently asked questions
Don't you have back up codes?
i dont even know what those are,
sorry
Alright.
ive never been to this screen before, shall i try text message?
Sure, you can.
ok, hold on...fingers crossed
got a code on my phone- entering it now
ok, so it took into my account
Did you receive the code?
yes,
im in my account on my plaptop
thank you
Oh, great!
can i just change the passcode verification to my old phone to the new one?
Sure. Here are the instructions on how to change your phone number:
- Select My Account Info.
- Click on Profile option.
- Go to Samsung Account Settings.
- Select Phone Number ID.
- Provide new phone number, you want to associate with your Samsung account.
- Click on Change.
- Verify Phone Number using OTP sent on your new phone number.
thank you, ill do that now. this is was great, thank you so much for your help
Is there anything else I can do for you today?
no this was great. Thank you. So much stress relief. Have a wonderful day
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