Created: October 27, 2022

Good morning, my old A20 samsung phone broke

I bought a new a53 5g and now am struggling to sign in to my Samsung account as it wants me to acknowledge the passcode that is being sent to me old phone - the one that is not working!
Last Edit: November 2, 2022
Daniel Moore
Daniel Moore Tech Expert & Writer
 Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
Customer Reply
*****
Daniel Moore
Daniel Moore Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
Hi there!
Daniel Moore
Daniel Moore Tech Expert & Writer
Doesn't it offer you to receive a code via email?
Customer Reply
only other option is qr code which if you scan it takes you to the login screen with the same passcode issue
Daniel Moore
Daniel Moore Tech Expert & Writer
Noted.
Do you have access to the email linked to your account?
Customer Reply
yes
gmail
Daniel Moore
Daniel Moore Tech Expert & Writer
Good
In the following messages, I will provide you with step-by-step instructions. I would be grateful if you could tell me when you complete every step.
Customer Reply
ok, thanks
Daniel Moore
Daniel Moore Tech Expert & Writer
Sign in to your Samsung account from a web browser at account.samsung.com
Customer Reply
ok, but it is the same screen as the one on my phone - give me a sec.
Daniel Moore
Daniel Moore Tech Expert & Writer
When you see the Two-step verification prompt, select Verify with a text message.
Customer Reply
signing in with email / gmail
it shows step2 verification and wants to send to galaxy a20
Daniel Moore
Daniel Moore Tech Expert & Writer
Select Verify with a text message
Customer Reply
it only has option to send code to a20. shall i say "send code"
Daniel Moore
Daniel Moore Tech Expert & Writer
Yes.
Customer Reply
ok, code sent
Daniel Moore
Daniel Moore Tech Expert & Writer
Then you should see the "Reset the phone number you use for two-step verification" button.
Customer Reply
no, it says to enter the code or skip two step verification on this device or didnt get the verification code / those are my three option with 1 min to go
no reset option
fyi, my number and sim card are the same just the actual phone is different
Daniel Moore
Daniel Moore Tech Expert & Writer
Try to select: "skip two-step verification".
Customer Reply
ok
Daniel Moore
Daniel Moore Tech Expert & Writer
Keep me updated.
Customer Reply
i ticked that option but it wont go any further
after the tick it jumps to "didn't get verification code"
Daniel Moore
Daniel Moore Tech Expert & Writer
May I ask you to take a screenshot?
Customer Reply
ok, its from my laptop. give me a second
Daniel Moore
Daniel Moore Tech Expert & Writer
You can send it in the chat or to our email.
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Customer Reply
good, give me a moment
Daniel Moore
Daniel Moore Tech Expert & Writer
Sure.
Customer Reply
Visitor uploaded: screenshot.jpg
Type: image/jpeg
Size: 5188011
i sent it
Daniel Moore
Daniel Moore Tech Expert & Writer
Yes, thank you so much.
Could you click on the "Didn't get the verification code"?
Customer Reply
ok
it asked, verify with text message, back up code or 2 step verification frequently asked questions
Daniel Moore
Daniel Moore Tech Expert & Writer
Don't you have back up codes?
Customer Reply
i dont even know what those are,
sorry
Daniel Moore
Daniel Moore Tech Expert & Writer
Alright.
Customer Reply
ive never been to this screen before, shall i try text message?
Daniel Moore
Daniel Moore Tech Expert & Writer
Sure, you can.
Customer Reply
ok, hold on...fingers crossed
got a code on my phone- entering it now
ok, so it took into my account
Daniel Moore
Daniel Moore Tech Expert & Writer
Did you receive the code?
Customer Reply
yes,
im in my account on my plaptop
thank you
Daniel Moore
Daniel Moore Tech Expert & Writer
Oh, great!
Customer Reply
can i just change the passcode verification to my old phone to the new one?
Daniel Moore
Daniel Moore Tech Expert & Writer
Sure. Here are the instructions on how to change your phone number:
1. Select My Account Info.
2. Click on Profile option.
3. Go to Samsung Account Settings.
4. Select Phone Number ID.
5. Provide new phone number, you want to associate with your Samsung account.
6. Click on Change.
7. Verify Phone Number using OTP sent on your new phone number.
Customer Reply
thank you, ill do that now. this is was great, thank you so much for your help
Daniel Moore
Daniel Moore Tech Expert & Writer
Is there anything else I can do for you today?
Customer Reply
no this was great. Thank you. So much stress relief. Have a wonderful day