Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Do you mean Google Pixel 6 phone?
Do you mean Google Pixel 6 phone?
Customer Reply
Yes
Thanks for the clarification
Customer Reply
How am I going to recover my pin or is there a universal pin
Have you already tried face unlocks?
or fingerprint
or fingerprint
Customer Reply
The only option it's giving me is to type in a pen number no fingerprint no unlocking it with face. The only way I can get into it is with a pin number
Factory reset is suitable for you?
Customer Reply
Yes
Because it`s going to delete everything of your phone
Customer Reply
There's nothing on the phone anyway
It's brand new
It's brand new
Ok, great!
Customer Reply
Okay, let's get there. Tell me how to factory reset it
First of all, you need to power your device off
Go back to the screen, scroll down and turn it off
Go back to the screen, scroll down and turn it off
Customer Reply
It's off
Great!
Press Power and Volume down buttons and hold them
Agent uploaded: Screenshot.png
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Size: 534173
Press Power and Volume down buttons and hold them
Agent uploaded: Screenshot.png
Type: image/png
Size: 534173
Customer Reply
Okay I did that and a screen popped up at the top right that says start with an arrow down below that says press the volume keys to select different menu. Down below it it says fast boot mode
What do you want me to do?
What do you want me to do?
Once you get to this screen scroll down using volume key
to recovery mode
to recovery mode
Customer Reply
Okay I'm at recovery mode now. Do you want me to hit the arrow point to the right?
Agent uploaded: Screenshot.png
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And click on it
Type: image/png
Size: 535564
And click on it
Customer Reply
It says no command in the Android guys on his back with a red triangle with explanation mark in the middle of it
Great!
Once you get to this screen scroll down using volume key and you can see recovery mode
And after choosing, click power button in order to select this option
Once you get to this screen scroll down using volume key and you can see recovery mode
And after choosing, click power button in order to select this option
Customer Reply
No, I see options between reboot system now reboot to bootloader and a fast boot. Apply update from ADB wipe data factory reset. Is that what I need to do? Wipe data factory reset?
There's a view recovery logs
Do I need to wipe data factory reset? Is that what I need to hit?
There's a view recovery logs
Do I need to wipe data factory reset? Is that what I need to hit?
Yes, you need factory reset
But this option will delete everything
But this option will delete everything
Customer Reply
Okay it says data wipe complete. So now what do I need to do reboot system now?
Just Power and Volume down buttons and hold them
And reboot
And reboot
Customer Reply
Okay, it's powering back up and I think I'm good
Well done!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
No that's it
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