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For the eighth time I want to change the password to set up my Fitbit
Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
*****
Nice to meet you, *****!
Can you please tell me what is the issue with changing your password?
When you go to set up your Fitbit it asks for your password and I can’t find any record of my having given you a password. And so as a result anything I put in it won’t except and my question is how can I get it to accept a new password so I can finish setting up my Fitbit
Do you know the password or have you forgotten it?
I don’t know it so I guess I forgot it because I don’t remember putting it in. I had gotten a different job type of eight bit but it wasn’t a Fitbit and so that’s the only time I can think that when we were trying to set it up that I might’ve put in a password
Do you have Fitbit app on your phone?
I don’t know it so I guess I forgot it because I don’t remember putting it in. I had gotten a different job type of a bit but it wasn’t a Fitbit and so that’s the only time I can think that when we were trying to set it up that I might’ve put in a password Yes
- Log out of the Fitbit app.
- Tap Log In then Forgot your password? Enter your email address and tap Send Reset Email.
- An email is sent to the email address you entered.
- If you don't receive the email, it's possible that you entered your email address incorrectly or the email went to your Spam or Junk folder.
- Try completing this step again and check all your email folders. Click the link in the password reset email.
- This link takes you to Fitbit mobile website.
- Enter your new password and tap Set.
- Return to the Fitbit app and log in using your new password.
Yes I hope this works because I’m not real good with computers in etc. I’m
If you have any issues with the instruction please tell me
I can’t really do it at the same time and read the instructions that I’m aware of. I have a new iPhone and I’ve always had androids before and so I don’t trust anything that I really deal with it sorry I’ve been worse than somebody that doesn’t know what they’re doing
Do you have a computer at your disposal?
I can’t really do it at the same time and read the instructions that I’m aware of. I have a new iPhone and I’ve always had androids before and so I don’t trust anything that I really deal with it sorry that’s been worse than somebody that doesn’t know what they’re doing Yes
On your computer:
- Go to fitbit.com/login.
- Click Forgot Password?
- Enter your email address and click Send.
- Click the link in the password reset email.
- Enter your new password and click Set.
Sorry I have to boot my computer up I wasn’t using it. OK When you say go to link do I put the Fitbit app in here too?
No, the link is "fitbit .com / login"
when you say go to link do I put the Fitbit app Got it
Type this in your browser on computer "fitbit . com / login" just without spacing between words and symbols
got it in I think I have it from here I’m in Fitbit recovery so hopefully I hate make him wait
Good!
I think I have it from here I’m in Fitbit recovery so hopefully I hate make him wait Wait a minute don’t leave me now it’s saying password recovery and it says need help and I’ve tried clicking that and it doesn’t give me anything Customer: Wait a minute don’t leave me now it’s saying password recovery and it says need help and I’ve tried clicking that and it doesn’t give me anything
Did you go to "fitbit . com / login" ? Do you see Forgot Password option?
Yes I put in my email and it asked for up of password and I said that I needed one then it gave me the password recovery and it says need help alternate ways to recover your account email so I put my email and then it says send instructions and when I click on that it doesn’t do anything
Please check your email inbox
On my computer you mean
Check the email you've put in to see if Fitbit sent you instructions
Yes, on any device on which you have access to your email
Yeah they said that we received a request reset your password and I got for a new password so I’m gonna do that
OK I’m in and it says Fitbit is more fun with friends how did you sleep and 25,000 steps now how does that sync with my Fitbit itself
I think I figured it out do I now go to the Fitbit on where I’m talking to you and put my Fitbit right up next to my phone
Can you please clarify? Do you need information on how to sync your Fitbit?
No I think I know now how to sync it but that’s what I was talking about when I said put my new Fitbit next to my phone so that it will sync on the to but I got to go into that app that for setting it up on my phone correct
Yes, you need to do it on the phone
In the Fitbit app
You have been an extreme help and I really really really appreciate all you’ve done you’ve been extremely patient and sometimes I’m really good at this stuff and sometimes I’m not so good today might’ve been a not so good have a great day and I hope to your next person is better
I am so pleased to see your issue got resolved!
Is there anything else I can do for you today?
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