Updated: March 21, 2023
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by Samanta Jones
Tech Expert & Writer
498 resolved issues

After the first time I created a hello pin, I have to get a one time code to sign in

Then the key board will not type the new password.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you tell me the brand and model of the machine?

Customer Replay

HP Pavilion


And the model number? You should see it on the sticker on the back

Customer Replay


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And did you do any troubleshooting prior to our conversation?

Customer Replay

I dont think it should mater, but when I get ready to shut down, I clear my browser.

Yeah but did you try anything to fix the issue yourself?

Customer Replay

I went by the instructions to reset the pin. If I knew how to trouble shoot we wouldnt be haveing this conversation.

Just asking not to repeat any steps:)
Alright, reboot the computer, please

Customer Replay

It worked. Is this a common thing with HP?

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Alright, is it working now, *****?

Customer Replay

Yes, I was able to create a pin. Dont know about next time.

Great job! In such case, is there anything else I can do for you today?

Customer Replay

I have 2 extra widgets? I would like to get ride of.

I'm sorry, could you please specify, *****?

Customer Replay

Its called edge. I click it to get to home page. I now have 3 of them.

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You may close all Edges, except one where we have chat, *****

Customer Replay

It isint on the tool bar at the top.

Alright, however, where do you see 3 Edges?

Customer Replay

On the first screen to open up after signing in.

So, you may close everything using CROSS ICON on the top right corner, *****

Customer Replay

I dont have one.

Is it possible to take a screenshot of the error you are referring to?

Customer Replay

Ill work on that, is there a way to light the key board, its very hard to see in my office.

It depends on whether this feature is available on your computer, may I ask you, do you see any icons on the F5 key on your physical keyboard?

Customer Replay

Got it.
Thanks for your help.

So, usually, you have to press FN + F5 buttons at the same time on all HP Pavilion computers, in order to light up the keyboard

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