Created: January 11, 2023

After the first time I created a hello pin, I have to get a one time code to sign in

Then the key board will not type the new password.
Last Edit: January 11, 2023
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Samanta Jones
Samanta Jones Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Samanta Jones
Samanta Jones Tech Expert & Writer
Nice to meet you, *****!
Can you tell me the brand and model of the machine?
Customer Reply
HP Pavilion
Samanta Jones
Samanta Jones Tech Expert & Writer
And the model number? You should see it on the sticker on the back
Customer Reply
15eg0050wm
Samanta Jones
Samanta Jones Tech Expert & Writer
Thanks
And did you do any troubleshooting prior to our conversation?
Customer Reply
I dont think it should mater, but when I get ready to shut down, I clear my browser.
Samanta Jones
Samanta Jones Tech Expert & Writer
Yeah but did you try anything to fix the issue yourself?
Customer Reply
I went by the instructions to reset the pin. If I knew how to trouble shoot we wouldnt be haveing this conversation.
Samanta Jones
Samanta Jones Tech Expert & Writer
Just asking not to repeat any steps:)
Alright, reboot the computer, please
Customer Reply
It worked. Is this a common thing with HP?
Samanta Jones
Samanta Jones Tech Expert & Writer
Alright, is it working now, *****?
Customer Reply
Yes, I was able to create a pin. Dont know about next time.
Samanta Jones
Samanta Jones Tech Expert & Writer
Great job! In such case, is there anything else I can do for you today?
Customer Reply
I have 2 extra widgets? I would like to get ride of.
Samanta Jones
Samanta Jones Tech Expert & Writer
I'm sorry, could you please specify, *****?
Customer Reply
Its called edge. I click it to get to home page. I now have 3 of them.
Samanta Jones
Samanta Jones Tech Expert & Writer
You may close all Edges, except one where we have chat, *****
Customer Reply
It isint on the tool bar at the top.
Samanta Jones
Samanta Jones Tech Expert & Writer
Alright, however, where do you see 3 Edges?
Customer Reply
On the first screen to open up after signing in.
Samanta Jones
Samanta Jones Tech Expert & Writer
So, you may close everything using CROSS ICON on the top right corner, *****
Customer Reply
I dont have one.
Samanta Jones
Samanta Jones Tech Expert & Writer
Is it possible to take a screenshot of the error you are referring to?
Customer Reply
Ill work on that, is there a way to light the key board, its very hard to see in my office.
Samanta Jones
Samanta Jones Tech Expert & Writer
It depends on whether this feature is available on your computer, may I ask you, do you see any icons on the F5 key on your physical keyboard?
Customer Reply
Got it.
Thanks for your help.
Samanta Jones
Samanta Jones Tech Expert & Writer
So, usually, you have to press FN + F5 buttons at the same time on all HP Pavilion computers, in order to light up the keyboard

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