Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Could you please specify the brand and the model of your device?
Could you please specify the brand and the model of your device?
Customer Reply
HP3752
Noted, thank you!
Turn on the power of your HP DeskJet 3752. Then ensure that there are white paper loaded in the input tray. Open the cartridge access door and wait for the ink carriage to move to the center of the machine. In order to remove the used ink cartridge, push it inward until it pop out of its slot.
Turn on the power of your HP DeskJet 3752. Then ensure that there are white paper loaded in the input tray. Open the cartridge access door and wait for the ink carriage to move to the center of the machine. In order to remove the used ink cartridge, push it inward until it pop out of its slot.
Customer Reply
Is that why the yellow light is flashing
Yes, the light indicates that cartridges are low on ink or there's an issue with them
Customer Reply
I'm having trouble pushing the cartridge in order
Could you please tell me if you're unable to push it into the slot?
Customer Reply
What slot
Could you please tell me what exactly you're experiencing troubles with?
Customer Reply
Printer will not print from a picture
It used to do that before
It used to do that before
Okay. And what exactly you're unable to do while changing the cartridge?
Customer Reply
Remove the old one
Do I need to unscrew anything
Do I need to unscrew anything
No, there should be an ink cartridge access door
Customer Reply
I have the access door open
Do I press the cartridge upward or downward or just in Word
Do I press the cartridge upward or downward or just in Word
Wait until the carriage stops moving before you continue.
Gently press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.
Gently press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.
Customer Reply
Okay I got it now can I replace the color cartridge with a black and white cartridge
Yes, display on printer will show low or no color ink in cartridge but as long as their is ink in your black ink cartridge you will be okay
Place the ink cartridge into its slot. Lock it into place by firmly pushing on it.
Repeat the previous steps for any other cartridges that you wish to replace.
Close the cartridge access door. You may print an alignment page to test the quality of the cartridge.
Place the ink cartridge into its slot. Lock it into place by firmly pushing on it.
Repeat the previous steps for any other cartridges that you wish to replace.
Close the cartridge access door. You may print an alignment page to test the quality of the cartridge.
Customer Reply
The black and white cartridge does not fit in the color cartridge slot
In this case, please do not try to fit one in the slot
You need to only put them in the corresponding slots
You need to only put them in the corresponding slots
Customer Reply
Okay but now I am having difficulty removing the black and white cartridge
Did you install them in the color ink slots?
Customer Reply
The color and Slot is empty
Noted, thank you
Customer Reply
I'm still trying to remove the black and white cartridge
Sure. Have you tried pressing down on them?
Customer Reply
Yeah it's not working
Got it
Got it
Did you manage to take them out?
Customer Reply
Yeah now I'm having problems installing the black and white cartridge
Try to firmly press it into the slot
It might require more pressure
It might require more pressure
Customer Reply
If I get it end installed will it work with only the black and white cartridge
Sure! Your printer will show that the color slots are empty, however, you'll be able to print in black and white
Customer Reply
Okay then I guess all I have to do is install the black and white cartridge and I'm all set thanks
Yes, that should do it :)
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
What is that yellow light for
The yellow light indicates that cartridges are low on ink or there's an issue with them. If the color ink is missing, the yellow light will also be present
Customer Reply
Will the printer still work with the light on
Sure, absolutely
Customer Reply
Okay thank you very much
You're most welcome!
Do you have any additional questions I can help you with?
Do you have any additional questions I can help you with?
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