Updated: March 21, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

When I last renewed my service it was for a long term

I have a new lap top as the old one just expired. Please help. My number is *****. Thank you.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
May I have the name of the service you are referring to?

Customer Replay

Spectrum internet

You need to reactivate your previous account, right?

Customer Replay

That's right

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Do you have access to your account - https://www.spectrum.net/login ?

Customer Replay

Yes. I tried to look for the info you need but I am sorry I could not find it easily. What else is my recourse?

In order to reactivate your Spectrum account you need to login and update your payment method or make a one-time payment
No rush, I'll be here online

Customer Replay

Spectrum told me me that everything is ok on their side and I just need Magic Jack to do its part.


In addition, please be assured that my bills are on auto bill pay if this is offered by the provider.

Then I’m not yet sure I fully understand you, do you mean your Spectrum works fine but Magic Jack won't let you make calls?

Customer Replay

By the way my service with Spectrum is onlyfor internet. I have an independent phone service with Magic Jack not in anyway connected with Spectrum.
Also. the Spectrum technician indicated that Magic Jack needs to update the software that runs with my MJ service to recognize the new modem since the previous software services the old modem that was replaced.

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Firmware is the software found within the MagicJack device itself. Occasionally, this firmware may need to be updated.

  1. Download the file below for your device and operating system
  2. Plug your MagicJack into your computer USB port
  3. Open the downloaded file and RunWindows Downloads: magicJack HOME / magicJack GO / magicJack EXPRESS / magicJack PLUS - https://upgrades.magicjack.com/upgrade/upgrade.dmg
    2014 magicJack PLUS - https://upgrades.magicjack.com/upgrade/upgr980.dmg
Customer Replay

thanks . I'm set. Bye and have a pleasant day.

Thank you, *****
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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