Updated: May 11, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

When I join a Zoom meeting, I can hear them but nobody can hear me

Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
OK, in the top-right corner there should be your profile icon, please click on it, then open Settings

Customer Replay

I have opened Zoom

Have you opened Settings in it?

Customer Replay

How do I do that? Just open Settings soon the menu bar

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You need to click your profile picture in Zoom, then click Settings.

Customer Replay

The only picture I can find is the photo

Please click on your photo near the search bar of the Zoom application.

Customer Replay

There is no photo near the search bar of the Zoom application

Do you see the profile icon near the search bar?

Customer Replay

Can you share my scree?

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Unfortunately, we are not providing the service over remote connections.

Customer Replay

Should I call Apple Support

There is another option here. Please start the Zoom meeting. Then, hover over the Zoom window and select the caret  next to the mic icon in the bottom-left corner.
Make sure that the correct microphone is selected — if not, select the desired mic.
If everything seems to be in order, you should test that your mic is working:

  1. After clicking the caret next to the mic icon, select Test speaker and microphone.
  2. Follow the prompts to get your mic set up properly again.
Customer Replay

I think it is working. I set up a meeting with my wife and she could hear me, so I guess I am all set. Thank you.

You are welcome, *****.

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