Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
OK, in the top-right corner there should be your profile icon, please click on it, then open Settings
I have opened Zoom
Have you opened Settings in it?
How do I do that? Just open Settings soon the menu bar
You need to click your profile picture in Zoom, then click Settings.
The only picture I can find is the photo
Please click on your photo near the search bar of the Zoom application.
There is no photo near the search bar of the Zoom application
Do you see the profile icon near the search bar?
No.
Can you share my scree?
Unfortunately, we are not providing the service over remote connections.
Should I call Apple Support
There is another option here. Please start the Zoom meeting. Then, hover over the Zoom window and select the caret next to the mic icon in the bottom-left corner.
Make sure that the correct microphone is selected — if not, select the desired mic.
If everything seems to be in order, you should test that your mic is working:
I think it is working. I set up a meeting with my wife and she could hear me, so I guess I am all set. Thank you.
You are welcome, *****.
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