Hello, thank you for using Howly.
It won't respond to pressing any buttons on your remote control?
I got to the point where it invited me to return to factory settings. I said, 'Yes', and nothing happened. Picture is a mess. Sound is fine.
How long has it been since this issue emerged?
A few days. I've had the set for some years and it has been wonderful!
Have you tried unplugging your TV for 60 seconds, then plugging it back into the outlet?
I will do that right now.
Done and done. Shall I turn the set back on?
Yes, please
It comes up reluctantly, looks great for a minute or so and then turns itself off!
Got it
Could you tell me its model number?
It should be printed on the factory sticker
M550SV
Let us try and factory reset it
Please press the MENU button on your remote.
Does the menu appear on your screen?
Yes, and then the set turns itself off!
Is there a control panel on your TV that looks like the following?
Tell me more about it. Is it hardware with knobs on the right side of the back of the set?
Yes, but not necessarily on the right side
The buttons could be at the bottom or facing sideways
The buttons I found are on a small panel with an on-off switch, volume control, input button and channel selection.
Yes, that is it
Please carry out the following steps:
great. how long does it take to fully reset?
Shouldn't take much longer than a few minutes
You're my newest best friend! It's working fine now.
Thank you for confirming that it worked, *****!
Tell your boss you're taaarific!
Thank you for your kind words π
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