Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
So you can't log into peacock?
So you can't log into peacock?
Customer Reply
No
Okay
What does it say when you try to log in?
What does it say when you try to log in?
Customer Reply
It's I already have an account
Ok
Which device are you trying to log in?
Which device are you trying to log in?
Customer Reply
Tv
Ok, Do you click on "Sign in" button when trying to log into your account?
Customer Reply
Yes it when I do that already have an account
Maybe you clicked on Register button
Can you send me a picture of your TV in chat?
Can you send me a picture of your TV in chat?
Customer Reply
But had account it expired am trying to get it again
So am trying to use my same email
So am trying to use my same email
Can you please send me a picture of your TV in chat?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
To send the picture you need to click on paperclip icon in the bottom right corner
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
To send the picture you need to click on paperclip icon in the bottom right corner
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1277844
Type: image/jpeg
Size: 1277844
Do you use that email?
Customer Reply
My email
I mean is the email on screen is the one you use for peacock?
Customer Reply
Yes that was the I had when use to have peacock
Okay, then on that screen you need to click on "Continue"
Customer Reply
I did
What does it say
Customer Reply
Enter password
Do you remeber your password?
Customer Reply
No
Is there an option named "Forgot your password?"
Customer Reply
Visit peacocktv.com/forgot
Can I create one
Can I create one
Okay, you need to visit this website from your phone or any other device
Customer Reply
Ok but can I still u my email
Can you clarify your question please?
Customer Reply
The email u saw on my TV can I still use it
Yes!
Customer Reply
Go web site
Tap on this link peacocktv.com/forgot and you will proceed to change your password
Customer Reply
I didn't receive the email it to my old phone
What email did you enter at this link here? peacocktv.com/forgot
Customer Reply
That had on my account
*****@gmail.com
*****@gmail.com
That is the email you used to create your Peacock account, is that right?
Customer Reply
Yes
Ok, very good.
You didn't receive any emails yet, correct?
You didn't receive any emails yet, correct?
Customer Reply
No
I see, could you please check your "Spam" and "Trash" folders, too?
Customer Reply
Ok
Thanks! Let me know how it goes.
Customer Reply
We're I look spam folder
If you don't see the "Spam" folder, tap on "More" to expand the options.
Customer Reply
I to my email
That's right, look for the email in your email inbox -> *****@gmail.com
Customer Reply
Thank howly for all you did for me god much love
You're welcome!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
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