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Want let into peacock
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
So you can't log into peacock?
No
Okay
What does it say when you try to log in?
It's I already have an account
Ok
Which device are you trying to log in?
Tv
Ok, Do you click on "Sign in" button when trying to log into your account?
Yes it when I do that already have an account
Maybe you clicked on Register button
Can you send me a picture of your TV in chat?
But had account it expired am trying to get it again
So am trying to use my same email
Can you please send me a picture of your TV in chat?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
To send the picture you need to click on paperclip icon in the bottom right corner
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1277844
Do you use that email?
My email
I mean is the email on screen is the one you use for peacock?
Yes that was the I had when use to have peacock
Okay, then on that screen you need to click on "Continue"
I did
What does it say
Enter password
Do you remeber your password?
No
Is there an option named "Forgot your password?"
Visit peacocktv.com/forgot
Can I create one
Okay, you need to visit this website from your phone or any other device
Ok but can I still u my email
Can you clarify your question please?
The email u saw on my TV can I still use it
Go web site
Tap on this link peacocktv.com/forgot and you will proceed to change your password
I didn't receive the email it to my old phone
What email did you enter at this link here? peacocktv.com/forgot
That had on my account
*****@gmail.com
That is the email you used to create your Peacock account, is that right?
Yes
Ok, very good.
You didn't receive any emails yet, correct?
No
I see, could you please check your "Spam" and "Trash" folders, too?
Ok
Thanks! Let me know how it goes.
We're I look spam folder
If you don't see the "Spam" folder, tap on "More" to expand the options.
I to my email
That's right, look for the email in your email inbox -> *****@gmail.com
Thank howly for all you did for me god much love
You're welcome!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
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