Updated: April 05, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

Trying to set up another yahoo account

Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation

Customer Replay

I’m adding a second email account to my present account.
When I go into settings and try to follow protocol, set up is not occurring..
I’m not using a computer. Only iPad and iPhone

image

Do you mean that you are trying to add a second email account to your Mail app?

Customer Replay

Yes

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Let's try step by step
You need to open Settings on either your iPhone or iPad, then scroll down the page and find Mail

Customer Replay

I need help from beginning to end

Please let me know once you will find Mail in the Settings

Customer Replay

Yes
I have

Open Mail, there you need to find the "Accounts" tab

Customer Replay

Yes

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When you click on "Accounts", you should see the "Add account" option

Customer Replay

Yes,I have
Ready
What next

Click on "Add account" then choose your email provider and try to follow further prompts. You will be prompted to enter your login and password

Customer Replay

So I hit yahoo, not other

If you want to add Yahoo email address then choose Yahoo

Customer Replay

Sign in with present account first?

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Have you already created the yahoo email account?

Customer Replay

Prior, yes, my original

Then please click on sign in with present account

Customer Replay

Okay, I did

You should be prompted to log into your email account

Customer Replay

Yes now what
I’m getting statement that it’s already set up

In this case your account should be already added

Customer Replay

Yes, it’s added.
Problem is I am not receiving any mail in new account

Could you please try to go to the Settings, then Mail, click on Accounts, and tell me if you see your Yahoo email account in the list?

Customer Replay

Yes

Let's try to re-add that account. Open your Yahoo email account from that list and choose "Delete"

Customer Replay

Where do I find delete
Not on this page
At top is cancel on left and done on right side
Okay I went to next page and found delete and pressed delete
Now my original email has been deleted
Simply, I have deleted email
So do I add my original account back again

On the Account page in Settings, you see the list with your accounts and the "Add account" option
You need to choose the Yahoo account and choose Delete
In order to add it back, just choose "Add account" ocne again

Customer Replay

Yes, I did that

Okay, now it will ask you to log into the account again

Customer Replay

Where do I login

Choose "Add account", then choose email provider

Customer Replay

I’m back to beginning

*****, please try to follow the steps from my previous message

Customer Replay

I’m getting frustrated
This is not working for me.

No worries, let's do that step by step

Customer Replay

When you are 80, it takes longer to process

No worries. What step of the instructions are you getting trouble with?

Customer Replay

Okay,add account which I have but I’ll do again

Click on Add account, then it will ask you to choose the email provider
What email address do you want to add?

Customer Replay

Yes okay, I just st got verification Code and I’m signed in with new account

So you managed to add the account, correct?

Customer Replay

You helped me and with lots of patience
Yes, I’ve added account.
Thanks

Great job
Now you can try to send your self a test email to make sure that you are getting emails

Customer Replay

I feel pretty good myself. Yes, I’m good
We made it

Can I help you with anything else?

Customer Replay

Not now but I now know I can get help in future

I'm glad I helped

Customer Replay

👍

Please feel free to contact us at any time. We'll be happy to help you

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