Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation
I’m adding a second email account to my present account.
When I go into settings and try to follow protocol, set up is not occurring..
I’m not using a computer. Only iPad and iPhone
Do you mean that you are trying to add a second email account to your Mail app?
Let's try step by step
You need to open Settings on either your iPhone or iPad, then scroll down the page and find Mail
I need help from beginning to end
Please let me know once you will find Mail in the Settings
Open Mail, there you need to find the "Accounts" tab
When you click on "Accounts", you should see the "Add account" option
Click on "Add account" then choose your email provider and try to follow further prompts. You will be prompted to enter your login and password
So I hit yahoo, not other
If you want to add Yahoo email address then choose Yahoo
Sign in with present account first?
Have you already created the yahoo email account?
Prior, yes, my original
Then please click on sign in with present account
Okay, I did
You should be prompted to log into your email account
Yes now what
I’m getting statement that it’s already set up
In this case your account should be already added
Yes, it’s added.
Problem is I am not receiving any mail in new account
Could you please try to go to the Settings, then Mail, click on Accounts, and tell me if you see your Yahoo email account in the list?
Let's try to re-add that account. Open your Yahoo email account from that list and choose "Delete"
Where do I find delete
Not on this page
At top is cancel on left and done on right side
Okay I went to next page and found delete and pressed delete
Now my original email has been deleted
Simply, I have deleted email
So do I add my original account back again
On the Account page in Settings, you see the list with your accounts and the "Add account" option
You need to choose the Yahoo account and choose Delete
In order to add it back, just choose "Add account" ocne again
Yes, I did that
Okay, now it will ask you to log into the account again
Where do I login
Choose "Add account", then choose email provider
I’m back to beginning
*****, please try to follow the steps from my previous message
I’m getting frustrated
This is not working for me.
No worries, let's do that step by step
When you are 80, it takes longer to process
No worries. What step of the instructions are you getting trouble with?
Okay,add account which I have but I’ll do again
Click on Add account, then it will ask you to choose the email provider
What email address do you want to add?
Yes okay, I just st got verification Code and I’m signed in with new account
So you managed to add the account, correct?
You helped me and with lots of patience
Yes, I’ve added account.
Now you can try to send your self a test email to make sure that you are getting emails
I feel pretty good myself. Yes, I’m good
We made it
Can I help you with anything else?
Not now but I now know I can get help in future
I'm glad I helped
Please feel free to contact us at any time. We'll be happy to help you
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