Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Do you use a mobile app or browser version uber eats?
I am on my Iphone 13 with the app..My order looks good I just cant put the new CC # in
Understood
Did you delete the old card?
no I dont know how to do that
Got it
please tell me how to delete the old card
Please follow the instructions to delete the old card
I am a little confused Which account do I select? sorry I am a senior
Tap on the human icon
Like on this photo
sorry are you talking about the uber app?
Yes
Please open the Uber Eats app and follow the instruction
I see add payment method but not to remove
Do you see your old card in the wallet?
no..I want the new card Visa to be used
Got
Then please follow the instructions to add it
I did add the new card but it keeps saying that its expired
it only sees the old amex card
Do you try to order something now?
yes I am ordering from panda express..all looks good except the expired Amex card
Please follow the instructions
...Thank you so much finally went through
Good job
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No.....Your the best and very patience
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do I leave a tip
We don't have that opportunity.
But I will be grateful if you leave a review
I am so pleased to see your issue got resolved!
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