Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Do you use a mobile app or browser version uber eats?
Do you use a mobile app or browser version uber eats?
Customer Reply
I am on my Iphone 13 with the app..My order looks good I just cant put the new CC # in
Understood
Did you delete the old card?
Did you delete the old card?
Customer Reply
no I dont know how to do that
Got it
Customer Reply
please tell me how to delete the old card
Please follow the instructions to delete the old card
1. Select “Account” and then “Wallet.”
2. Select the payment option.
3. Tap “Remove payment method” to delete.
4. Be sure to tap “Save” or “Confirm” when you’re done.
1. Select “Account” and then “Wallet.”
2. Select the payment option.
3. Tap “Remove payment method” to delete.
4. Be sure to tap “Save” or “Confirm” when you’re done.
Customer Reply
I am a little confused Which account do I select? sorry I am a senior
Tap on the human icon
Like on this photo
Like on this photo
Customer Reply
sorry are you talking about the uber app?
Yes
Please open the Uber Eats app and follow the instruction
Please open the Uber Eats app and follow the instruction
Customer Reply
I see add payment method but not to remove
Do you see your old card in the wallet?
Customer Reply
no..I want the new card Visa to be used
Got
Then please follow the instructions to add it
1. Tap ‘Account’, then ‘Wallet’
2. Tap ‘Add Payment’
3. Add a payment method by scanning a card or manually entering card info
Then please follow the instructions to add it
1. Tap ‘Account’, then ‘Wallet’
2. Tap ‘Add Payment’
3. Add a payment method by scanning a card or manually entering card info
Customer Reply
I did add the new card but it keeps saying that its expired
it only sees the old amex card
it only sees the old amex card
Do you try to order something now?
Customer Reply
yes I am ordering from panda express..all looks good except the expired Amex card
Please follow the instructions
1. After adding the items you’d like to order, tap “CHECK OUT”
2. Scroll down and tap the payment method
3. Select your preferred payment account (choose your new card)
4. Review and tap “PLACE ORDER”
1. After adding the items you’d like to order, tap “CHECK OUT”
2. Scroll down and tap the payment method
3. Select your preferred payment account (choose your new card)
4. Review and tap “PLACE ORDER”
Customer Reply
...Thank you so much finally went through
Good job
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
No.....Your the best and very patience
😊
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
Customer Reply
do I leave a tip
We don't have that opportunity.
But I will be grateful if you leave a review
I am so pleased to see your issue got resolved!
But I will be grateful if you leave a review
I am so pleased to see your issue got resolved!
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