Updated: April 03, 2023
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by Bridget Stivenson
Tech Expert & Writer
419 resolved issues
Verified Expert in:
Computers, Laptops issues, Apple Mac

Trying to connect my phone to my printer

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
May I ask you, what is the brand and model of your printer and phone?

Customer Replay

Cannon TS3320

image

iphone 12pro

image

author

Thank you, *****! Is it the first time you are trying to use Printer with your smartphone?

Customer Replay

no

banner 3
author

Alright, was this printer connected to your computer or Wi-Fi before?

Customer Replay

Yes Im trying to print from my phone

author

Alright, got it! So, if your computer and printer were connected before, let's try this way

  1. Connect your phone to your home Wi-Fi
  2. Open App Store on your iPhone and search for the Canon print application Install it on your phone
Customer Replay

Okay

author

Take your time, please

Customer Replay

It’s asking me to pay again

banner 6
author

I'm sorry, where do you have this message?

Customer Replay

I see a page that say tap & print

author

I'm sorry, could you provide me with a screenshot?

Customer Replay

Visitor uploaded: Image.jpeg Type: image/jpeg Size: 3555264

author

I'm sorry, what is the name of this application, *****?

Customer Replay

I don’t know it says at the bottom PDF printer

banner 9
author

I'm sorry, have you walked through instruction I provided above, *****?

Customer Replay

its Asking me to pay

author

*****, I really don't understand what stage are you at So, lets start over

Customer Replay

okay

author

Could you please open on the iPhone App Store application?

Customer Replay

yes

author

Alright, at the bottom right side, do you have option Search?

Customer Replay

yes

author

Alright, could you please press on it?

Customer Replay

okay

author

Great! In the search tab, could you please Search for Canon Print Then press on Search

Customer Replay

okay

author

Keep me updated

Customer Replay

i see cannon print inkjet/Delphi is that right?

author

Right, press on it and install it on your iPhone, please

Customer Replay

okay

author

Take your time, please

Customer Replay

its asking to send notifications

Customer Replay

It’s saying search for available printers

author

May I have the photo, please?

Customer Replay

its saying printer cannot be found

author

I'm sorry is that phone connected to home Wi-Fi?

Customer Replay

yes it is

author

Alright, is your printer turned on?

Customer Replay

yes

author

I see, probably, your printer is not connected to the Wi-Fi

Customer Replay

my phone is still searching at the bottom it says add printer

author

Could you please press on Add Printer

Customer Replay

its searching for printers

author

*****, may I ask you to take a look at your printer's screen, do you have above button with the phone icon?

Customer Replay

I don’t know

author

Well, would it be OK with you if you take a look on your printer and take check it, please?

Customer Replay

Its not there

author

I'm sorry, are you near the printer?

Customer Replay

how do I add the printer it keeps searching right in front of it

author

Do you have that highlighted button? Agent uploaded: image.png
Do you have the same button on your printer?

Customer Replay

Yes

author

Could you press and hold, release the button when the direct icon flashes

Customer Replay

hold on please

author

Sure, take your time, please

Customer Replay

I selected the wrong wireless router

author

I'm sorry, on your iPhone?

Customer Replay

yes

author

Alright, did you reconnect it?

Customer Replay

I don’t know how to reconnect

author

I'm sorry, then why do you think you are connected to the wrong Wi-Fi?

Customer Replay

It says wait for printer name then select printer

author

Do you have printer name on the screen?

Customer Replay

no

author

I'm sorry, did you walk through these steps? Could you press and hold the direct button on printer, release the button when the direct icon flashes?

Customer Replay

I did its searching for printers again

author

Alright, could you open it on your iPhone

  1. Settings
  2. Select Wi-Fi
Customer Replay

yes

author

Alright, may I have the photo what does it say?

Customer Replay

Visitor uploaded: Image.jpeg Type: image/jpeg Size: 2622528

author

Could you select your printer in this list? 7EB2FF TS 3300

Customer Replay

I don’t see a printer list

author

On your iPhone, you are connected to My Spectrum Wi-Fi Could you select there 7EB2FF TS 3300 series?

Customer Replay

its still searching I need to get back to the network to put the correct password in

author

I'm sorry, *****, could you please follow instruction I provided above?

Customer Replay

I went in the settings & selected Wi-Fi

author

Could you select there 7EB2FF TS 3300 series?

Customer Replay

is it in settings?

author

On your iPhone? I can see it on photo you sent to me

Customer Replay

it’s asking for a password would that be the one I have?

author

I'm sorry, may I have the photo?

Customer Replay

It’s asking for a password I don’t know what it is

author

I'm sorry, is it asking for password when you press on 7EB2FF TS 3300 series?

Customer Replay

Yes i only have password to Wi-Fi

author

Thank you. The password is the printer serial number. The printer serial number is printed on the sticker attached on the printer. It consists of 9 alphanumeric characters Okay Take your time, please

Customer Replay

Visitor uploaded: Image.jpeg Type: image/jpeg Size: 2326858

author

Thank you. May I ask you to open the Canon print application?

Customer Replay

Where is it?

author

The application you download on your iPhone

Customer Replay

Okay

author

Take your time, please

Customer Replay

what do I do next ?

author

Do you have have there option add printer or search for printers?

Customer Replay

I see add printer

author

May I ask you to press on it?

Customer Replay

Visitor uploaded: Image.jpeg Type: image/jpeg Size: 1949210

author

Could you please select your printer there? Canon Ts 3300

Customer Replay

Visitor uploaded: Image.jpeg Type: image/jpeg Size: 2138948

author

Thank you. Can you press on it?

Customer Replay

This is what Showing up

author

Thank you. Can you press on it?

Customer Replay

Visitor uploaded: Image.jpeg Type: image/jpeg Size: 2309928

author

Alright, thank you! Could you please go back? Press on the Printer on the top left corner

Customer Replay

Visitor uploaded: Image.jpeg Type: image/jpeg Size: 4705080 That’s what I got

author

Could you please select Testpage?

Customer Replay

Visitor uploaded: Image.jpeg Type: image/jpeg Size: 2527958

author

Alright, could you please press on the printer icon on the top right corner?

Customer Replay

Yes

author

Alright, did you press on it?

Customer Replay

Yes

author

May I know what does it say or is it printing?

Customer Replay

it printed out the test page

author

Great! So, your printer is connected to the phone

Customer Replay

Okay I’m gonna see if it print out from my phone hold on please

author

I'm sorry, you just said the test page was printed, is it correct?

Customer Replay

I’m try to print documents from my phone

author

Alright, what application do you use to open documents?

Customer Replay

The documents I’m printing is in my notes

author

Alright, take your time, please

Customer Replay

it seem to be printing okay

author

Great, ***** Is there anything else I can do for you today?

Customer Replay

Yes I’m trying to print a picture from my photos

author

Alright, take your time

Customer Replay

I think it’s working okay now thank you so much

author

You are welcome, ***** We are glad that you have resolved your issue using Howly!

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Our expert Bridget is online and ready to resolve your issues
419 resolved issues
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