Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
May I ask you, what is the brand and model of your printer and phone?
Cannon TS3320
iphone 12pro
Thank you, *****! Is it the first time you are trying to use Printer with your smartphone?
no
Alright, was this printer connected to your computer or Wi-Fi before?
Yes Im trying to print from my phone
Alright, got it! So, if your computer and printer were connected before, let's try this way
Okay
Take your time, please
It’s asking me to pay again
I'm sorry, where do you have this message?
I see a page that say tap & print
I'm sorry, could you provide me with a screenshot?
Visitor uploaded: Image.jpeg Type: image/jpeg Size: 3555264
I'm sorry, what is the name of this application, *****?
I don’t know it says at the bottom PDF printer
I'm sorry, have you walked through instruction I provided above, *****?
its Asking me to pay
*****, I really don't understand what stage are you at So, lets start over
okay
Could you please open on the iPhone App Store application?
yes
Alright, at the bottom right side, do you have option Search?
yes
Alright, could you please press on it?
okay
Great! In the search tab, could you please Search for Canon Print Then press on Search
okay
Keep me updated
i see cannon print inkjet/Delphi is that right?
Right, press on it and install it on your iPhone, please
okay
Take your time, please
its asking to send notifications
Select Yes
It’s saying search for available printers
May I have the photo, please?
its saying printer cannot be found
I'm sorry is that phone connected to home Wi-Fi?
yes it is
Alright, is your printer turned on?
yes
I see, probably, your printer is not connected to the Wi-Fi
my phone is still searching at the bottom it says add printer
Could you please press on Add Printer
its searching for printers
*****, may I ask you to take a look at your printer's screen, do you have above button with the phone icon?
I don’t know
Well, would it be OK with you if you take a look on your printer and take check it, please?
Its not there
I'm sorry, are you near the printer?
how do I add the printer it keeps searching right in front of it
Do you have that highlighted button? Agent uploaded: image.png
Do you have the same button on your printer?
Yes
Could you press and hold, release the button when the direct icon flashes
hold on please
Sure, take your time, please
I selected the wrong wireless router
I'm sorry, on your iPhone?
yes
Alright, did you reconnect it?
I don’t know how to reconnect
I'm sorry, then why do you think you are connected to the wrong Wi-Fi?
It says wait for printer name then select printer
Do you have printer name on the screen?
no
I'm sorry, did you walk through these steps? Could you press and hold the direct button on printer, release the button when the direct icon flashes?
I did its searching for printers again
Alright, could you open it on your iPhone
yes
Alright, may I have the photo what does it say?
Visitor uploaded: Image.jpeg Type: image/jpeg Size: 2622528
Could you select your printer in this list? 7EB2FF TS 3300
I don’t see a printer list
On your iPhone, you are connected to My Spectrum Wi-Fi Could you select there 7EB2FF TS 3300 series?
its still searching I need to get back to the network to put the correct password in
I'm sorry, *****, could you please follow instruction I provided above?
I went in the settings & selected Wi-Fi
Could you select there 7EB2FF TS 3300 series?
is it in settings?
On your iPhone? I can see it on photo you sent to me
it’s asking for a password would that be the one I have?
I'm sorry, may I have the photo?
It’s asking for a password I don’t know what it is
I'm sorry, is it asking for password when you press on 7EB2FF TS 3300 series?
Yes i only have password to Wi-Fi
Thank you. The password is the printer serial number. The printer serial number is printed on the sticker attached on the printer. It consists of 9 alphanumeric characters Okay Take your time, please
Visitor uploaded: Image.jpeg Type: image/jpeg Size: 2326858
Thank you. May I ask you to open the Canon print application?
Where is it?
The application you download on your iPhone
Okay
Take your time, please
what do I do next ?
Do you have have there option add printer or search for printers?
I see add printer
May I ask you to press on it?
Visitor uploaded: Image.jpeg Type: image/jpeg Size: 1949210
Could you please select your printer there? Canon Ts 3300
Visitor uploaded: Image.jpeg Type: image/jpeg Size: 2138948
Thank you. Can you press on it?
This is what Showing up
Thank you. Can you press on it?
Visitor uploaded: Image.jpeg Type: image/jpeg Size: 2309928
Alright, thank you! Could you please go back? Press on the Printer on the top left corner
Visitor uploaded: Image.jpeg Type: image/jpeg Size: 4705080 That’s what I got
Could you please select Testpage?
Visitor uploaded: Image.jpeg Type: image/jpeg Size: 2527958
Alright, could you please press on the printer icon on the top right corner?
Yes
Alright, did you press on it?
Yes
May I know what does it say or is it printing?
it printed out the test page
Great! So, your printer is connected to the phone
Okay I’m gonna see if it print out from my phone hold on please
I'm sorry, you just said the test page was printed, is it correct?
I’m try to print documents from my phone
Alright, what application do you use to open documents?
The documents I’m printing is in my notes
Alright, take your time, please
it seem to be printing okay
Great, ***** Is there anything else I can do for you today?
Yes I’m trying to print a picture from my photos
Alright, take your time
I think it’s working okay now thank you so much
You are welcome, ***** We are glad that you have resolved your issue using Howly!
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