Created: November 18, 2022

Trying to connect my phone to my printer

Last Edit: November 18, 2022
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Nice to meet you, *****!
May I ask you, what is the brand and model of your printer and phone?
Customer Reply
Cannon TS3320

iphone 12pro
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Thank you, *****! Is it the first time you are trying to use Printer with your smartphone?
Customer Reply
no
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Alright, was this printer connected to your computer or Wi-Fi before?
Customer Reply
Yes
Im trying to print from my phone
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Alright, got it!
So, if your computer and printer were connected before, lets try this way
1) Connect your phone to your home Wi-Fi
2) Open App Store on your iPhone and search for Canon print application
Install it on your phone
Customer Reply
Okay
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Take your time, please
Customer Reply
It’s asking me to pay again
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
I'm sorry, where do you have this message?
Customer Reply
I see a page that say tap & print
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
I'm sorry, could you provide me with a screenshot?
Customer Reply
Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 3555264
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
I'm sorry, what is the name of this application, *****?
Customer Reply
I don’t know it says at the bottom PDF printer
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
I'm sorry, have you walked through instruction I provided above, *****?
Customer Reply
its Asking me to pay
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
*****, I really don't understand what stage are you at
So, lets start over
Customer Reply
okay
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Could you please open on the iPhone App Store application?
Customer Reply
yes
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Alright, at the bottom right side, do you have option Search?
Customer Reply
yes
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Alright, could you please press on it?
Customer Reply
okay
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Great! In the search tab, could you please Search for Canon Print
Then press on Search
Customer Reply
okay
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Keep me updated
Customer Reply
i see cannon print inkjet/Delphi is that right?
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Right, press on it and install it on your iPhone, please
Customer Reply
okay
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Take your time, please
Customer Reply
its asking to send notifications
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Select Yes
Customer Reply
It’s saying search for available printers
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
May I have the photo, please?
Customer Reply
its saying printer cannot be found
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
I'm sorry is that phone connected to home Wi-Fi?
Customer Reply
yes it is
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Alright, is your printer turned on?
Customer Reply
yes
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
I see, probably, your printer is not connected to the Wi-Fi
Customer Reply
my phone is still searching at the bottom it says add printer
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Could you please press on Add Printer
Customer Reply
its searching for printers
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
*****, may I ask you to take a look at your printer's screen, do you have above button with the phone icon?
Customer Reply
I don’t know
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Well, would it be OK with you if you take a look on your printer and take check it, please?
Customer Reply
Its not there
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
I'm sorry, are you near the printer?
Customer Reply
how do I add the printer it keeps searching
right in front of it
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Do you have that highlighted button?
Agent uploaded: 1665174695689.png
Do you have the same button on your printer?
Customer Reply
Yes
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Could you press and hold, release the button when the direct icon flashes
Customer Reply
hold on please
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Sure, take your time, please
Customer Reply
I selected the wrong wireless router
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
I'm sorry, on your iPhone?
Customer Reply
yes
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Alright, did you reconnect it?
Customer Reply
I don’t know how to reconnect
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
I'm sorry, then why do you think you are connected to the wrong Wi-Fi?
Customer Reply
It says wait for printer name then select printer
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Do you have printer name on the screen?
Customer Reply
no
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
I'm sorry, did you walk through these steps?
Could you press and hold the direct button on printer, release the button when the direct icon flashes?
Customer Reply
I did
its searching for printers again
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Alright, could you open on your iPhone
1) Settings
2) Select Wi-Fi
Customer Reply
yes
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Alright, may I have the photo what does it say?
Customer Reply
Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 2622528
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Could you select your printer in this list?
7EB2FF TS 3300
Customer Reply
I don’t see a printer list
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
On your iPhone, you are connected to My Spectrum Wi-Fi
Could you select there 7EB2FF TS 3300 series?
Customer Reply
its still searching I need to get back to the network to put the correct password in
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
I'm sorry, *****, could you please follow instruction I provided above?
Customer Reply
I went in the settings & selected Wi-Fi
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Could you select there 7EB2FF TS 3300 series?
Customer Reply
is it in settings?
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
On your iPhone? I can see it on photo you sent to me
Customer Reply
it’s asking for a password would that be the one I have?
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
I'm sorry, may I have the photo?
Customer Reply
It’s asking for a password I don’t know what it is
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
I'm sorry, is it asking for password when you press on 7EB2FF TS 3300 series?
Customer Reply
Yes
i only have password to Wi-Fi
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Thank you. The password is the printer serial number. The printer serial number is printed on the sticker attached on the printer. It consists of 9 alphanumeric characters Okay
Take your time, please
Customer Reply
Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 2326858
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Thank you. May I ask you to open Canon print application?
Customer Reply
Where is it?
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
The application you download on your iPhone
Customer Reply
Okay
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Take your time, please
Customer Reply
what do I do next ?
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Do you have have there option add printer or search for printers?
Customer Reply
I see add printer
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
May I ask you to press on it?
Customer Reply
Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 1949210
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Could you please select your printer there?
Canon Ts 3300
Customer Reply
Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 2138948
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Thank you. Can you press on it?
Customer Reply
This is what Showing up
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Thank you. Can you press on it?
Customer Reply
Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 2309928
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Alright, thank you!
Could you please go back? Press on the Printer on the top left corner
Customer Reply
Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 4705080
That’s what I got
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Could you please select Testpage?
Customer Reply
Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 2527958
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Alright, could you please press on the printer icon on the top right corner?
Customer Reply
Yes
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Alright, did you press on it?
Customer Reply
Yes
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
May I know what does it say or is it printing?
Customer Reply
it printed out the test page
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Great! So, your printer is connected to the phone
Customer Reply
Okay I’m gonna see if it print out from my phone hold on please
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
I'm sorry, you just said the test page was printed, is it correct?
Customer Reply
I’m try to print documents from my phone
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Alright, what application do you use to open documents?
Customer Reply
The documents I’m printing is in my notes
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Alright, take your time, please
Customer Reply
it seem to be printing okay
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Great, *****
Is there anything else I can do for you today?
Customer Reply
Yes I’m trying to print a picture from my photos
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Alright, take your time
Customer Reply
I think it’s working okay now thank you so much
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
You are welcome, *****
We are glad that you have resolved your issue using Howly!