Updated: April 03, 2023
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by Bridget Stivenson
Tech Expert & Writer
419 resolved issues
Verified Expert in:
Computers, Laptops issues, Apple Mac

Trying to connect my phone to my printer

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
May I ask you, what is the brand and model of your printer and phone?

Customer Replay

Cannon TS3320

image

iphone 12pro

image

Thank you, *****! Is it the first time you are trying to use Printer with your smartphone?

Customer Replay

no

banner 3

Alright, was this printer connected to your computer or Wi-Fi before?

Customer Replay

Yes Im trying to print from my phone

Alright, got it! So, if your computer and printer were connected before, let's try this way

  1. Connect your phone to your home Wi-Fi
  2. Open App Store on your iPhone and search for the Canon print application Install it on your phone
Customer Replay

Okay

Take your time, please

Customer Replay

It’s asking me to pay again

banner 6

I'm sorry, where do you have this message?

Customer Replay

I see a page that say tap & print

I'm sorry, could you provide me with a screenshot?

Customer Replay

Visitor uploaded: Image.jpeg Type: image/jpeg Size: 3555264

I'm sorry, what is the name of this application, *****?

Customer Replay

I don’t know it says at the bottom PDF printer

banner 9

I'm sorry, have you walked through instruction I provided above, *****?

Customer Replay

its Asking me to pay

*****, I really don't understand what stage are you at So, lets start over

Customer Replay

okay

Could you please open on the iPhone App Store application?

Customer Replay

yes

Alright, at the bottom right side, do you have option Search?

Customer Replay

yes

Alright, could you please press on it?

Customer Replay

okay

Great! In the search tab, could you please Search for Canon Print Then press on Search

Customer Replay

okay

Keep me updated

Customer Replay

i see cannon print inkjet/Delphi is that right?

Right, press on it and install it on your iPhone, please

Customer Replay

okay

Take your time, please

Customer Replay

its asking to send notifications

Customer Replay

It’s saying search for available printers

May I have the photo, please?

Customer Replay

its saying printer cannot be found

I'm sorry is that phone connected to home Wi-Fi?

Customer Replay

yes it is

Alright, is your printer turned on?

Customer Replay

yes

I see, probably, your printer is not connected to the Wi-Fi

Customer Replay

my phone is still searching at the bottom it says add printer

Could you please press on Add Printer

Customer Replay

its searching for printers

*****, may I ask you to take a look at your printer's screen, do you have above button with the phone icon?

Customer Replay

I don’t know

Well, would it be OK with you if you take a look on your printer and take check it, please?

Customer Replay

Its not there

I'm sorry, are you near the printer?

Customer Replay

how do I add the printer it keeps searching right in front of it

Do you have that highlighted button? Agent uploaded: image.png
Do you have the same button on your printer?

Customer Replay

Yes

Could you press and hold, release the button when the direct icon flashes

Customer Replay

hold on please

Sure, take your time, please

Customer Replay

I selected the wrong wireless router

I'm sorry, on your iPhone?

Customer Replay

yes

Alright, did you reconnect it?

Customer Replay

I don’t know how to reconnect

I'm sorry, then why do you think you are connected to the wrong Wi-Fi?

Customer Replay

It says wait for printer name then select printer

Do you have printer name on the screen?

Customer Replay

no

I'm sorry, did you walk through these steps? Could you press and hold the direct button on printer, release the button when the direct icon flashes?

Customer Replay

I did its searching for printers again

Alright, could you open it on your iPhone

  1. Settings
  2. Select Wi-Fi
Customer Replay

yes

Alright, may I have the photo what does it say?

Customer Replay

Visitor uploaded: Image.jpeg Type: image/jpeg Size: 2622528

Could you select your printer in this list? 7EB2FF TS 3300

Customer Replay

I don’t see a printer list

On your iPhone, you are connected to My Spectrum Wi-Fi Could you select there 7EB2FF TS 3300 series?

Customer Replay

its still searching I need to get back to the network to put the correct password in

I'm sorry, *****, could you please follow instruction I provided above?

Customer Replay

I went in the settings & selected Wi-Fi

Could you select there 7EB2FF TS 3300 series?

Customer Replay

is it in settings?

On your iPhone? I can see it on photo you sent to me

Customer Replay

it’s asking for a password would that be the one I have?

I'm sorry, may I have the photo?

Customer Replay

It’s asking for a password I don’t know what it is

I'm sorry, is it asking for password when you press on 7EB2FF TS 3300 series?

Customer Replay

Yes i only have password to Wi-Fi

Thank you. The password is the printer serial number. The printer serial number is printed on the sticker attached on the printer. It consists of 9 alphanumeric characters Okay Take your time, please

Customer Replay

Visitor uploaded: Image.jpeg Type: image/jpeg Size: 2326858

Thank you. May I ask you to open the Canon print application?

Customer Replay

Where is it?

The application you download on your iPhone

Customer Replay

Okay

Take your time, please

Customer Replay

what do I do next ?

Do you have have there option add printer or search for printers?

Customer Replay

I see add printer

May I ask you to press on it?

Customer Replay

Visitor uploaded: Image.jpeg Type: image/jpeg Size: 1949210

Could you please select your printer there? Canon Ts 3300

Customer Replay

Visitor uploaded: Image.jpeg Type: image/jpeg Size: 2138948

Thank you. Can you press on it?

Customer Replay

This is what Showing up

Thank you. Can you press on it?

Customer Replay

Visitor uploaded: Image.jpeg Type: image/jpeg Size: 2309928

Alright, thank you! Could you please go back? Press on the Printer on the top left corner

Customer Replay

Visitor uploaded: Image.jpeg Type: image/jpeg Size: 4705080 That’s what I got

Could you please select Testpage?

Customer Replay

Visitor uploaded: Image.jpeg Type: image/jpeg Size: 2527958

Alright, could you please press on the printer icon on the top right corner?

Customer Replay

Yes

Alright, did you press on it?

Customer Replay

Yes

May I know what does it say or is it printing?

Customer Replay

it printed out the test page

Great! So, your printer is connected to the phone

Customer Replay

Okay I’m gonna see if it print out from my phone hold on please

I'm sorry, you just said the test page was printed, is it correct?

Customer Replay

I’m try to print documents from my phone

Alright, what application do you use to open documents?

Customer Replay

The documents I’m printing is in my notes

Alright, take your time, please

Customer Replay

it seem to be printing okay

Great, ***** Is there anything else I can do for you today?

Customer Replay

Yes I’m trying to print a picture from my photos

Alright, take your time

Customer Replay

I think it’s working okay now thank you so much

You are welcome, ***** We are glad that you have resolved your issue using Howly!

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