Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Customer Reply
I have talkback feature enabled and can't get it to stop and can't get into tablet.
What is the model of your tablet?
Customer Reply
I don't know.
ok, then we will have to try
Say “Hey Google.”
Say “Turn off TalkBack”
Say “Hey Google.”
Say “Turn off TalkBack”
Customer Reply
Okay will try
Please let me know if it worked
Customer Reply
It did not work
On the side of your device, find both volume keys.
Press and hold both volume keys for 3 seconds.
To confirm that you want to turn TalkBack on or off, press both volume keys for 3 seconds again.
Press and hold both volume keys for 3 seconds.
To confirm that you want to turn TalkBack on or off, press both volume keys for 3 seconds again.
Customer Reply
Okay
thank you
and please let me know if this helps
and please let me know if this helps
Customer Reply
It did nothelp
Step 1: Unlock your device
If you have a password or pin for your device, there are several ways to unlock it:
From the bottom of the lock screen, two-finger swipe up.
Use the fingerprint sensor or face unlock.
Explore by touch.
At the bottom middle of the screen, find the unlock button, then double-tap.
If you have a password or pin for your device, there are several ways to unlock it:
From the bottom of the lock screen, two-finger swipe up.
Use the fingerprint sensor or face unlock.
Explore by touch.
At the bottom middle of the screen, find the unlock button, then double-tap.
Customer Reply
I don't have a password or pin
On your device, open Settings .
Select Accessibility and then TalkBack.
Turn Use TalkBack on or off.
Select Ok.
Select Accessibility and then TalkBack.
Turn Use TalkBack on or off.
Select Ok.
Customer Reply
I can't open device. Nothing works.
use two fingers instead of 1 an double tap always
Customer Reply
Okay
Important: When TalkBack is on, to activate, double-tap instead of single tap.
Customer Reply
Okay 2 fingers got me into it
great
please get to Settings, Select Accessibility and then TalkBack.
please get to Settings, Select Accessibility and then TalkBack.
Customer Reply
Okay
you will be able to turn it off there
Customer Reply
I am in settings. What do I do next
Select Accessibility
Customer Reply
Okay I see it
please double tap on it
Customer Reply
Okay
there please find TalkBack and turn it off there
Customer Reply
I see talkback on. Do I double tap it.
Do you see a switcher there? To make it off?
if not, please double tap it
if not, please double tap it
Customer Reply
No
please double tap
Customer Reply
Okay
thank you
Customer Reply
I see use switch access- it's on do I turn it off if it's the right switvh.
yes
Customer Reply
I am double tapping switch nothing happens.
use two fingers and try to Slide it
or pull to the off position
or pull to the off position
Customer Reply
Okay it's off
Great!
Please check if your tablet is working fine now
Please check if your tablet is working fine now
Customer Reply
I am still hearing talkback
please check if the talkback is off be getting back to it
Customer Reply
I see the switch access shortcut is on-i will double tap to get itoff.
please do
Customer Reply
It's offstill hearing talkback.
please turn off everything you find in Accessibility
Customer Reply
Okay
one if it will turn the talkback off
please try again to look at the screen where you have found Talkback
if you could take a photo of that screen with your phone, that would be great
please try again to look at the screen where you have found Talkback
if you could take a photo of that screen with your phone, that would be great
Customer Reply
I just got talkback to turn off- it's a relief. I appreciate your help.
Amazing news,*****!
We are glad that you have resolved your issue using Howly!
We are glad that you have resolved your issue using Howly!
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