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Setting up a new gigabyte laptop for my daughter
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Do you receive any error message?
nope just the connect box is highlighted but when I press return it does nothing
So you chose your network, added the password, pressed connect and nothing?
never asks for password
Is it Wi-Fi connection, yes?
yes
Great. Do your home Wi-Fi network has a password?
yes
Got it. In this case I would ask you to press 2 times with the touch bar of your laptop on the Wi-Fi name
it is not a touch screen
You can also make a photo with your phone and attach it to this chat so that we can be on the same page.
Touch bar is the square under the keyboard
tried , nothing
Can I ask you to make a picture of the screen and send it to me?
got it
Appreciate it.
thank you! I will prod on!!
Is there anything else I can do for you today?
Not at this point ! But stay available!! Lol
thank you
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
thank you! Have a great day
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