Created: November 28, 2022

Setting up a new gigabyte laptop for my daughter

I am at let’s connect you to a network page and I have highlighted the network I want to join but it won’t connect
Last Edit: January 6, 2023
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Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Nice to meet you, *****!
Do you receive any error message?
Customer Reply
nope just the connect box is highlighted but when I press return it does nothing
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
So you chose your network, added the password, pressed connect and nothing?
Customer Reply
never asks for password
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Is it Wi-Fi connection, yes?
Customer Reply
yes
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Great. Do your home Wi-Fi network has a password?
Customer Reply
yes
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Got it. In this case I would ask you to press 2 times with the touch bar of your laptop on the Wi-Fi name
Customer Reply
it is not a touch screen
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
You can also make a photo with your phone and attach it to this chat so that we can be on the same page.
Touch bar is the square under the keyboard
Customer Reply
tried , nothing
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Can I ask you to make a picture of the screen and send it to me?
Customer Reply
got it
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Appreciate it.
Customer Reply
thank you! I will prod on!!
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Is there anything else I can do for you today?
Customer Reply
Not at this point ! But stay available!! Lol
thank you
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Customer Reply
thank you! Have a great day

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