Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Do you receive any error message?
Do you receive any error message?
Customer Reply
nope just the connect box is highlighted but when I press return it does nothing
So you chose your network, added the password, pressed connect and nothing?
Customer Reply
never asks for password
Is it Wi-Fi connection, yes?
Customer Reply
yes
Great. Do your home Wi-Fi network has a password?
Customer Reply
yes
Got it. In this case I would ask you to press 2 times with the touch bar of your laptop on the Wi-Fi name
Customer Reply
it is not a touch screen
You can also make a photo with your phone and attach it to this chat so that we can be on the same page.
Touch bar is the square under the keyboard
Touch bar is the square under the keyboard
Customer Reply
tried , nothing
Can I ask you to make a picture of the screen and send it to me?
Customer Reply
got it
Appreciate it.
Customer Reply
thank you! I will prod on!!
Is there anything else I can do for you today?
Customer Reply
Not at this point ! But stay available!! Lol
thank you
thank you
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
We are available 24/7, you can refer your questions anytime.
Customer Reply
thank you! Have a great day
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