Updated: April 02, 2023
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by Oleksandr Lazariev
Tech Expert & Writer
796 resolved issues

Setting up a new gigabyte laptop for my daughter

I am at let’s connect you to a network page and I have highlighted the network I want to join but it won’t connect

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Do you receive any error message?

Customer Replay

nope just the connect box is highlighted but when I press return it does nothing

So you chose your network, added the password, pressed connect and nothing?

Customer Replay

never asks for password

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Is it Wi-Fi connection, yes?

Customer Replay


Great. Do your home Wi-Fi network has a password?

Customer Replay


Got it. In this case I would ask you to press 2 times with the touch bar of your laptop on the Wi-Fi name

Customer Replay

it is not a touch screen

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You can also make a photo with your phone and attach it to this chat so that we can be on the same page.
Touch bar is the square under the keyboard

Customer Replay

tried , nothing

Can I ask you to make a picture of the screen and send it to me?

Customer Replay

got it

Appreciate it.

Customer Replay

thank you! I will prod on!!

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Is there anything else I can do for you today?

Customer Replay

Not at this point ! But stay available!! Lol
thank you

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

Customer Replay

thank you! Have a great day

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