Updated: April 02, 2023
117 Views
Was it helpful?
author
by Oleksandr Lazariev
Tech Expert & Writer
796 resolved issues

Setting up a new gigabyte laptop for my daughter

I am at let’s connect you to a network page and I have highlighted the network I want to join but it won’t connect
author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Do you receive any error message?

Customer Replay

nope just the connect box is highlighted but when I press return it does nothing

author

So you chose your network, added the password, pressed connect and nothing?

Customer Replay

never asks for password

banner 3
author

Is it Wi-Fi connection, yes?

Customer Replay

yes

author

Great. Do your home Wi-Fi network has a password?

Customer Replay

yes

author

Got it. In this case I would ask you to press 2 times with the touch bar of your laptop on the Wi-Fi name

Customer Replay

it is not a touch screen

banner 6
author

You can also make a photo with your phone and attach it to this chat so that we can be on the same page.
Touch bar is the square under the keyboard

Customer Replay

tried , nothing

author

Can I ask you to make a picture of the screen and send it to me?

Customer Replay

got it

author

Appreciate it.

Customer Replay

thank you! I will prod on!!

banner 9
author

Is there anything else I can do for you today?

Customer Replay

Not at this point ! But stay available!! Lol
thank you

author

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

Customer Replay

thank you! Have a great day

https://imagedelivery.net/cT5c9Z7JJOphL0SI-n4Eyw/ea566d6d-46d8-4a81-9b86-5436e3f6a700/width=80
Our expert Oleksandr is online and ready to resolve your issues
796 resolved issues
Share on:
Copy to clipbord
Was it helpful?

Get answers until you're satisfied

/images/experts/tech/DannisK.webp
/images/experts/tech/StacyS.webp
/images/experts/tech/BorisP.webp

14 verified experts are online now

Daria R.

Expert's Assistant

Daria R.
Ask your question here

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info