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What troubleshooting have you done so far?
printer offline will not operate. Turned all off and turned back on. Will not accept my wi fi password
Thank you for the information!
Can you tell me the brand and model of your printer?
HP desk jet 4120e model 3xv14B
Thank you for the info!
I would recommend you start with the print spooler reset. The print spooler is a service that handles interaction with the printer. Restarting this service can help solve your printer’s issue. To do this please follow these steps:
What start menu
On your pc
In the lower-left corner
Also, you can try a much easier way:
How do I copy and paste on this screen
Ive lost you on computer
Click on the left mouse button on this adress and hold it from the beginning to the end, then use Ctrl+C button and Ctrl+V button
%WINDIR%\system32\spool\printers
on my screen printers file
I can copy and paste on this screen
Got it
Have you opened the %WINDIR%\system32\spool\printers folder?
Yes it looks like it
What's in the address bar of your Explorer window?
This pc Windowswindows system32 spool PRINTERS
Right, now please select all files in this folder and delete them
says this action can’t be completed as in spoiler file
spooler
OK, then please close this explorer window
done
Now, click on your Start menu in the bottom left.
Type in Explorer.
When Explorer shows up in the list of options, click on it with the right button of your mouse, and select RUN AS ADMINISTRATOTR
It says on screen Do you want to allow this app to make changes to your device Microsoft windows
Please confirm
Do you have the HP Smart app on your computer?
Yes
Good, I think it will be easier to use the HP Smart.
Please start the app, too.
it says create account and on screen set up a printer
Please confirm and proced
Are you being prompted to enter your email and create a password?
I am already account holder it is saying owned printers General 1 owned printer Status 1 ready to print Connectivity 1 printer not connected
Can you do it?
Unplug and restart your printer
Ok
Ok ready
Can you try to print again?
take a minute to get to relevant screen
printer validation failed unable to communicate with printerHPB0227AAB5148
Troubleshooting couldn’t identify problem
Got it, Follow the instructions below
Let me know when you're done.
it says HPAB5148 (hp deskjet4100. Series offline
Got it.
can’t see add printer or +sign
Are you using an HP computer for the printer?
yes
Then I will send you another instruction manual. Just a minute.
Can we leave it until yesterday I can’t do anymore.Try and get my daughter here. Can you email instructions or give link back to you
Of course. I'll send you everything in the mail.
*****@sky.com - this is your email?
thankyou that is correct. Thankyou for all your help and patience
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