Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you be so kind to tell me more about that issue? Are you able to make copies on your printer?
yes
What is exactly the problem with your printer?
cancels print jobs
Where do you see that?
on my computer screen
Can you tell me the brand and the model of your printer?
hp desk jet 2742
Ok, thank you
Please, follow the instructions below:
currently have windows 11 operating system
Ok, thank you for the info
Here is the instruction for you:
having printer control panel up
Ok, good
Do you see "Open queue" button?
q is cleared
Ok, can you try to print something now?
sadly nothing is printing
Can you check if you see any errors on your printer screen?
no error that are displayed, it appear to be operating.
OK, I see
printer is operating now. I manage to clear it via waking it up. somehow it was in sleep mode. thank you again.
Great!
Is there anything else I can do for you today?
no
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