Updated: April 03, 2023
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by Samanta Jones
Tech Expert & Writer
498 resolved issues

Printer is not working cancels jobs brand new

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you be so kind to tell me more about that issue? Are you able to make copies on your printer?

Customer Replay


What is exactly the problem with your printer?

Customer Replay

cancels print jobs

banner 3

Where do you see that?

Customer Replay

on my computer screen

Can you tell me the brand and the model of your printer?

Customer Replay

hp desk jet 2742


Ok, thank you
Please, follow the instructions below:

  1. Click the Windows "Start" button and click "Control Panel."
  2. Click "Hardware and Sound" and click "Printers."
  3. Find your printer on the list of those installed and double-click it.
  4. Right-click the job from the print queue and select "Cancel."
Customer Replay

currently have windows 11 operating system

banner 6

Ok, thank you for the info
Here is the instruction for you:

  1. Click Start, and then click Run.
  2. In the Open box, type control printers, and then click OK.
  3. Right-click the icon for your printer, and then click Open.
  4. To cancel individual print jobs, right-click the print job that you want to cancel, and then click Cancel.
Customer Replay

having printer control panel up

Ok, good
Do you see "Open queue" button?

Customer Replay

q is cleared

Ok, can you try to print something now?

Customer Replay

sadly nothing is printing

banner 9

Can you check if you see any errors on your printer screen?

Customer Replay

no error that are displayed, it appear to be operating.

OK, I see

Customer Replay

printer is operating now. I manage to clear it via waking it up. somehow it was in sleep mode. thank you again.

Is there anything else I can do for you today?

Customer Replay


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