Created: November 23, 2022

Printer is not working cancels jobs brand new

Last Edit: November 23, 2022
Samanta Jones
Samanta Jones Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Samanta Jones
Samanta Jones Tech Expert & Writer
Nice to meet you, *****!
Could you be so kind to tell me more about that issue? Are you able to make copies on your printer?
Customer Reply
yes
Samanta Jones
Samanta Jones Tech Expert & Writer
What is exactly the problem with your printer?
Customer Reply
cancels print jobs
Samanta Jones
Samanta Jones Tech Expert & Writer
Where do you see that?
Customer Reply
on my computer screen
Samanta Jones
Samanta Jones Tech Expert & Writer
Can you tell me the brand and the model of your printer?
Customer Reply
hp desk jet 2742
Samanta Jones
Samanta Jones Tech Expert & Writer
Ok, thank you
Please, follow the instructions below:
1. Click the Windows "Start" button and click "Control Panel."
2. Click "Hardware and Sound" and click "Printers."
3. Find your printer on the list of those installed and double-click it.
4. Right-click the job from the print queue and select "Cancel."
Customer Reply
currently have windows 11 operating system
Samanta Jones
Samanta Jones Tech Expert & Writer
Ok, thank you for the info
Here is the instruction for you:
1. Click Start, and then click Run.
2. In the Open box, type control printers, and then click OK.
3. Right-click the icon for your printer, and then click Open.
4. To cancel individual print jobs, right-click the print job that you want to cancel, and then click Cancel.
Customer Reply
having printer control panel up
Samanta Jones
Samanta Jones Tech Expert & Writer
Ok, good
Do you see "Open queue" button?
Customer Reply
q is cleared
Samanta Jones
Samanta Jones Tech Expert & Writer
Ok, can you try to print something now?
Customer Reply
sadly nothing is printing
Samanta Jones
Samanta Jones Tech Expert & Writer
Can you check if you see any errors on your printer screen?
Customer Reply
no error that are displayed, it appear to be operating.
Samanta Jones
Samanta Jones Tech Expert & Writer
OK, I see
Customer Reply
printer is operating now. I manage to clear it via waking it up. somehow it was in sleep mode. thank you again.
Samanta Jones
Samanta Jones Tech Expert & Writer
Great!
Is there anything else I can do for you today?
Customer Reply
no
Samanta Jones
Samanta Jones Tech Expert & Writer
Thank you for chatting with us today!
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