
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****

Nice to meet you, *****!
Can I have your printer model, please?
Can I have your printer model, please?
Customer Reply
it has been printing very poorly for the last couple of weeks
7900serieshp envy insire

how can i fix it?
7900serieshp envy insire

how can i fix it?

Thanks for the explanations!
Customer Reply
i purchased this printer 2/7/2022

Got it
Please follow the instructions
1. With the printer turned on, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Reconnect the power cord to a wall outlet and to the printer.
5. Turn on the printer to complete the reset.
Please follow the instructions
1. With the printer turned on, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Reconnect the power cord to a wall outlet and to the printer.
5. Turn on the printer to complete the reset.
Customer Reply
photo quality has been poor since new the printer has reset

Thanks for the explanations!
Can I ask you to follow the instructions I sent, please?
Can I ask you to follow the instructions I sent, please?
Customer Reply
i did

Try to print how
Customer Reply
the touch screen is not responding

Please turn off the printer and repeat the instructions again
Customer Reply
print quality is still poor

Got it
Can I ask you to replace the cartridges?
Can I ask you to replace the cartridges?
Customer Reply
i don have any more cartridges

I mean take them out and put them back in
Customer Reply
ok

Thanks
Customer Reply
the print is better

Is everything working correctly now?
Customer Reply
it apears to be

You can try to print something else
Customer Reply
it is much better thanks

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
i don.t think so thank you

I am so pleased to see your issue got resolved!
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