Updated: April 04, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

No signal - Atmospheric blah blah

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Would you be so kind to tell me more about that issue?

Customer Replay

Nice to meet you Dmytro

Customer Replay

we get the standard Sky Atmospheric conditions have temporarily interrupted your viewing……….,,,,
the weather outside has been fine still and warm all day
The sky box shows good Signal strength

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author

Thank you for the information!

Customer Replay

how can you check when you don’t have an address ?

author

Please tell me the model of your device.

Customer Replay

MySky HDI

image

author

Got it
Try to do this, please
Unplug the device from the power point. When you do this the lights on the front should go out
Wait for 30 seconds
Plug the device back into the power point.

Customer Replay

Just powering up now
all fixed thanks

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author

Got it
Great!
Is there anything else I can do for you today?

Customer Replay

All good thanks

author

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

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861 resolved issues
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