Hello, thank you for using Howly.
What troubleshooting have you done with your HP printer so far?
nothing
Have you already unpacked the printer and connected it to the power source?
yes
Got you, *****
dont know how o insert the ink
Do you need to replace the Ink cartridges, is it right?
yes
I understood!
Whenever you install a new ink cartridge, the HP product prompts you to load the paper so you can complete an ink cartridge alignment. Follow these steps to load paper into the product.
Finally, please slide the paper width guide to the right until it stops at the edge of the paper but does not bend the paper.
done that
Sounds good!
Remove and replace the cartridge:
done that
Then:
done that
So have you already replaced the Ink cartridges??
yes
does this mean i am ready to print
Did you connect your printer to the computer previously??
no it is a newprinter i had an epsom i have manage to connect to the wfi
Noted, thank you!
Have you already installed the HP Smart app on your computer??
no my epsom was installed
I see
To install HP Smart please do the following:
ok i will give it a try
Please let me know once it's done.
thank you so much i am all set
Well done, *****!
I am so pleased to see your issue got resolved!
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