Updated: April 03, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

My tv will not connect to the internet

Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****
Do you see any errors when you try to connect?

Customer Replay

no errors

Ok. Could you tell me the brand and the model of your TV?

Customer Replay

Hisense Roku tv


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Please, follow the instructions below:

  1. Press Home on your remote
  2. Scroll and select Settings
  3. Select Network
  4. Select Set up a connection
  5. Choose Wireless
  6. Select your network from the list of available networks. If you do not see your network, select Scan again to see all networks.
  7. Enter your network password. To see the password as you type, choose Show password.
  8. Select Connect

Please, let me know if any of the steps are not quite clear, I'll be happy to clarify them for you!

Customer Replay

That didn’t work

On which step have you stopped?

Customer Replay

I have completed all the steps

Ok. What do you see on the screen now?

Customer Replay

it just says cannot connect and to get ahold of you

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Could you tell me the exact text you see there?

Customer Replay

unable to connect to wireless network. Verify you selected correct network. For more help contact hisence-usa.com/support

Are you sure you enter the right password?

Customer Replay

yes, I am sure

Ok. Please, try to reboot your Wi-Fi router: 1. Unplug it from the wall 2. Wait at least 60 seconds 3. Plug it back in

Customer Replay

Still not working

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Is it possible to move your router to the TV?

Customer Replay

it is less than 5 feet from the tv

Ok, good
Could you, please, try to restart your Roku device?

  1. Press the Home button on Roku remote on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System restart
Customer Replay

That worked. Thank you

Perfect! Is there anything else I can do for you today?

Customer Replay

No. Thank you

Thank you for reaching out. Please let me know if you have any other questions, and I'll be happy to clarify them for you!

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