My tv will not connect to the internet

Expert: Christine Tomas

My TV Won't Connect To WIFI Wireless Network - How To Fix?

Christine Tomas (Expert): Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?

Customer: *****

Christine Tomas: Nice to meet you, *****
Christine Tomas: Do you see any errors when you try to connect?

Customer: no errors

Christine Tomas: Ok. Could you tell me the brand and the model of your TV?

Customer: Hisense Roku tv

Christine Tomas: Please, follow the instructions below:

  1. Press Home on your remote
  2. Scroll and select Settings
  3. Select Network
  4. Select Set up connection
  5. Choose Wireless
  6. Select your network from the list of available networks. If you do not see your network, select Scan again to see all networks.
  7. Enter your network password. To see the password as you type, choose Show password.
  8. Select Connect

Christine Tomas: Please, let me know if any of the steps are not quite clear, I’ll be happy to clarify them to you!

Customer: That didn’t work

Christine Tomas: On which step have you stopped?

Customer: I have completed all the steps

Christine Tomas: Ok. What do you see on the screen now?

Customer: it just says cannot connect and to get ahold of you

Christine Tomas: Could you tell me the exact text you see there?

Customer: unable to connect to wireless network. Verify you selected correct network. For more help contact hisence-usa.com/support

Christine Tomas: We are Howly – an online expert question and answer website that connects users with verified technical experts that can assist with any tech-related issue. We’re not affiliated with Hisense, we provide assistance regarding issues on the platform, but we don’t have access to their databases and, therefore, can’t change anything from our side. However, we’re gonna do everything we can to resolve your issue.
Christine Tomas: Are you sure you enter the right password?

Customer: yes, I am sure

Christine Tomas: Ok. Please, try to reboot your Wi-Fi router:

  1. Unplug it from the wall
  2. Wait at least 60 seconds
  3. Plug it back in

Christine Tomas: How is it going?

Customer: Still not working

Christine Tomas: Is it possible to move your router to the TV?

Customer: it is less than 5 feet from the tv

Christine Tomas: Ok, good

Christine Tomas: Could you, please, try to restart your Roku device?

  1. Press Home home button on Roku remote on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System restart

Customer: That worked. Thank you

Christine Tomas: Perfect!
Christine Tomas: Is there anything else I can do for you today?

Customer: No. Thank you

Christine Tomas: Thank you for reaching out. Please let me know if you have any other questions, and I’ll be happy to clarify them for you!