Updated: March 26, 2023
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by Denys Kashnytskyi
Tech Expert & Writer
326 resolved issues

My tv isn't working

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What error do you get?

Customer Replay

When it's plugged in, only nbc news is on...won't power off, has to be unplugged
Only mess I can get is "not available"

You can't turn off your TV with your remote?

Customer Replay

Nope, remote appears worthless, even with new batteries

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What TV model do you have?

Customer Replay



Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

tv only goes off if it's unplugged, when it is plugged in, only nbc news is on, when I try the source button on the remote the only mess is: "not available" This happened very suddenly last night in the middle of a movie I purchased on Amazon prime.

Thank you for your response, *****
Let's try to reboot your TV:
Restart the using the menu.

  • On the remote: Press → Settings → System → Restart → Restart. Press HOME → navigate to Settings → About → Restart → Restart.
Customer Replay

OMG! It worked! THANK YOU!

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Oh, great, *****!
Is there anything else I can do for you today?

Customer Replay

That's all I needed, thanks!

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