Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you please specify the brand and model of your smartphone?
TCL30z
Alright, thank you, *****
May I ask you, what troubleshooting have you done so far?
I have used the charger with the one given to me on yesterday and tried it on the computer but it is not recognized,
Alright, thank you. Is it possible to connect it to the wall?
Since there are cases the phone can't be charged when connected to the computer
Its connected to the wall now, but it is not charging, it is not charging instead, it is losing battery power.
Got it. May I ask you to disconnect your phone from the wall, turn it off, then connect it to the wall again, please?
ok
Take your time, please
Do I leave it off?
So, it's connected to the wall and there is nothing on the screen, is it correct, *****?
yes, it showed what percentage it is at and went dark.
Alright, thank you. What percentage of battery does it show?
14%
Alright, let's wait 5-7 minutes, please. Stay with me
ok
Great! Thank you
It seems to be charging, it's at 17% now.
Alright, thank you. Let's wait till 21%. Since 20% is important symbol
ok
Alright, thank you, *****
We are at 21% now.
Great! May I ask you to turn on your phone, please?
It's on,
Alright, is it still 21% ?
Yes
Alright, thank you. Let's wait and check whether it's charging when it's ON
It's charging, right now its at 22%.
Alright, great! Seems to be working, *****
Thank you for your assistance.
Do you have any additional questions I can help you with, *****?
No, not at this time.
Alright, thank you for your time
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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