- Apps
- Type
- Issue
- Name
- Most popular
- Computers
- Electronics & Household
- Type
- Brand
- Series
- Issue
- Gadgets
- Type
- Brand
- Series
- Issue
- Networks
- Type
- Brand
- Issue
- Most popular
- Smartphones
- Brand
- Series
- Issue
- Most popular
- Can I fix a cracked phone screen with toothpaste?
- Google temporary hold. What should I do if I encounter a temporary hold?
- How to fix the red eye on iPhone
- How to Charge a Phone With a Broken Charger Port?
- How to change a phone number on Samsung account
- How to fix water damaged iPhone
- Protect Your Android Phone from Hackers
- Tablets
- Brand
- Series
- Issue
- Most popular
- Wellness & Beauty
- Finance
My tracfone is not charging, what could the problem be?
Short summary:
- Check the brand and model of your smartphone. In this case, the client's smartphone is TCL30z.
- Perform basic troubleshooting.
- Connect the smartphone to a wall charger. Sometimes, phones may not charge properly when connected to a computer. Connect the phone to a wall charger and see if it charges.
- If the phone is still not charging, disconnect it from the wall charger and turn it off.
- Reconnect the phone to the wall charger after it has been turned off.
- Wait for approximately 5-7 minutes while the phone is connected to the charger.
- Check the battery percentage. If the phone is showing a low battery percentage, continue waiting until it reaches a minimum of 20%. This is an important symbol indicating the phone's charging status.
- Once the battery percentage reaches 20% or higher, turn on the phone.
- Check if the battery percentage remains the same when the phone is turned on. If it remains the same, proceed to the next step.
- Wait and observe if the battery percentage increases while the phone is turned on and connected to the charger.
- If the battery percentage starts increasing while the phone is on, then the charging issue has been resolved.
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you please specify the brand and model of your smartphone?
TCL30z
Alright, thank you, *****
May I ask you, what troubleshooting have you done so far?
I have used the charger with the one given to me on yesterday and tried it on the computer but it is not recognized,
Alright, thank you. Is it possible to connect it to the wall?
Since there are cases the phone can't be charged when connected to the computer
Its connected to the wall now, but it is not charging, it is not charging instead, it is losing battery power.
Got it. May I ask you to disconnect your phone from the wall, turn it off, then connect it to the wall again, please?
ok
Take your time, please
Do I leave it off?
So, it's connected to the wall and there is nothing on the screen, is it correct, *****?
yes, it showed what percentage it is at and went dark.
Alright, thank you. What percentage of battery does it show?
14%
Alright, let's wait 5-7 minutes, please. Stay with me
ok
Great! Thank you
It seems to be charging, it's at 17% now.
Alright, thank you. Let's wait till 21%. Since 20% is important symbol
ok
Alright, thank you, *****
We are at 21% now.
Great! May I ask you to turn on your phone, please?
It's on,
Alright, is it still 21% ?
Yes
Alright, thank you. Let's wait and check whether it's charging when it's ON
It's charging, right now its at 22%.
Alright, great! Seems to be working, *****
Thank you for your assistance.
Do you have any additional questions I can help you with, *****?
No, not at this time.
Alright, thank you for your time
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
