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My printer won't print after inserting new cartridges
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What's the brand and model of your printer?
my printer will not print.
HP2724
Thanks
When you try to print is there an error message of some kind?
yes, I already entered that info. here it is again;
printer is in use; unable to get printer status
Can you make a screenshot of that error message, please?
To take a screenshot, press and hold these three keys together: Shift, Command, and 3.
If you see a thumbnail in the corner of your screen, click it to edit the screenshot. Or wait for the screenshot to save to your desktop.
I use a Mac. is there a different way
It's a mac instruction, *****
Visitor uploaded: Screen-Shot.png
Type: image/png
Size: 3096485
I sent it to you
Alright, let's first start with closing the printing window and rebooting the printer, please
After that try printing again and let me know if anything changed
how?
Turn the printer off and then back on, please
Make sure to keep it off for at least 30 seconds
it is automatically printing at this moment.
Thank you very much.
Glad to assist, *****:)
Is there anything else I can do for you today?
you have been very helpful.
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