Updated: March 10, 2023
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by Jolene Haston
Tech Expert & Writer
497 resolved issues
Verified Expert in:
Smartphones, Apps, 4G/5G issues, Mac issues

My printer won't print after inserting new cartridges

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What's the brand and model of your printer?

Customer Replay

my printer will not print.


When you try to print is there an error message of some kind?

Customer Replay

yes, I already entered that info. here it is again;
printer is in use; unable to get printer status

banner 3

Can you make a screenshot of that error message, please?
To take a screenshot, press and hold these three keys together: Shift, Command, and 3.
If you see a thumbnail in the corner of your screen, click it to edit the screenshot. Or wait for the screenshot to save to your desktop.

Customer Replay

I use a Mac. is there a different way

It's a mac instruction, *****

Customer Replay

Visitor uploaded: Screen-Shot.png
Type: image/png
Size: 3096485
I sent it to you

Alright, let's first start with closing the printing window and rebooting the printer, please
After that try printing again and let me know if anything changed

Customer Replay


banner 6

Turn the printer off and then back on, please
Make sure to keep it off for at least 30 seconds

Customer Replay

it is automatically printing at this moment.
Thank you very much.

Glad to assist, *****:)
Is there anything else I can do for you today?

Customer Replay

you have been very helpful.

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