
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****

Nice to meet you, *****!
Can you please specify both the brand and the model of your printer?
Can you please specify both the brand and the model of your printer?

Thank you for the clarification!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
Unplug few times replace paper

From where are you trying to print?
Customer Reply
phone

Got you
Please, turn the printer on, if it is not already on.
Please, turn the printer on, if it is not already on.
Customer Reply
its on

Well
Is it idle and silent right now?
Is it idle and silent right now?
Customer Reply
yes

With the printer turned on, disconnect the power cord from the rear of the printer.
Customer Reply
Done

Now, unplug the power cord from the wall outlet.
Customer Reply
Done

Wait at least 60 seconds, please.
Customer Reply
Done

Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
Customer Reply
it is

Reconnect the power cord to the rear of the printer.
Customer Reply
it is

Turn on the printer, if it does not automatically turn on.
Wait until the printer is idle and silent before you proceed.
Wait until the printer is idle and silent before you proceed.
Customer Reply
its on

Please, try to print something now.
Customer Reply
ok

Let me know about your result, please.
Did you try to print something?
Did you try to print something?
Customer Reply
give me a few minutes

Take your time
Customer Reply
Yes it works.

Great!
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