Created: February 7, 2023

My printer keeps saying Printer Busy

Last Edit: February 7, 2023
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Bohdan Kozachuk
Bohdan Kozachuk Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Bohdan Kozachuk
Bohdan Kozachuk Tech Expert & Writer
Nice to meet you, *****!
Can you please specify both the brand and the model of your printer?
Customer Reply
HP ENVY 6400 series
[DAE3F21
HP ENVY 6400 series
Bohdan Kozachuk
Bohdan Kozachuk Tech Expert & Writer
Thank you for the clarification!
What troubleshooting have you done so far?
Customer Reply
Unplug few times replace paper
Bohdan Kozachuk
Bohdan Kozachuk Tech Expert & Writer
From where are you trying to print?
Customer Reply
phone
Bohdan Kozachuk
Bohdan Kozachuk Tech Expert & Writer
Got you
Please, turn the printer on, if it is not already on.
Customer Reply
its on
Bohdan Kozachuk
Bohdan Kozachuk Tech Expert & Writer
Well
Is it idle and silent right now?
Customer Reply
yes
Bohdan Kozachuk
Bohdan Kozachuk Tech Expert & Writer
With the printer turned on, disconnect the power cord from the rear of the printer.
Customer Reply
Done
Bohdan Kozachuk
Bohdan Kozachuk Tech Expert & Writer
Now, unplug the power cord from the wall outlet.
Customer Reply
Done
Bohdan Kozachuk
Bohdan Kozachuk Tech Expert & Writer
Wait at least 60 seconds, please.
Customer Reply
Done
Bohdan Kozachuk
Bohdan Kozachuk Tech Expert & Writer
Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
Customer Reply
it is
Bohdan Kozachuk
Bohdan Kozachuk Tech Expert & Writer
Reconnect the power cord to the rear of the printer.
Customer Reply
it is
Bohdan Kozachuk
Bohdan Kozachuk Tech Expert & Writer
Turn on the printer, if it does not automatically turn on.
Wait until the printer is idle and silent before you proceed.
Customer Reply
its on
Bohdan Kozachuk
Bohdan Kozachuk Tech Expert & Writer
Please, try to print something now.
Customer Reply
ok
Bohdan Kozachuk
Bohdan Kozachuk Tech Expert & Writer
Let me know about your result, please.
Did you try to print something?
Customer Reply
give me a few minutes
Bohdan Kozachuk
Bohdan Kozachuk Tech Expert & Writer
Take your time
Customer Reply
Yes it works.
Bohdan Kozachuk
Bohdan Kozachuk Tech Expert & Writer
Great!
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