Updated: May 21, 2023
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by Bohdan Kozachuk
Tech Expert & Writer
613 resolved issues

My printer HP ENVY 6400 keeps saying Printer Busy

Short summary:

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Unplug the power cord from the wall outlet.
  3. Wait at least 60 seconds.
  4. Plug the power cord back into the wall outlet. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  5. Reconnect the power cord to the rear of the printer.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Can you please specify both the brand and the model of your printer?

Customer Replay

HP ENVY 6400 series
[DAE3F21

image


Thank you for the clarification!
What troubleshooting have you done so far?

Customer Replay

Unplug few times replace paper

banner 3

From where are you trying to print?

Customer Replay

phone

Got you
Please, turn the printer on, if it is not already on.

Customer Replay

its on

Well
Is it idle and silent right now?

Customer Replay

yes

banner 6
Top answer

With the printer turned on, disconnect the power cord from the rear of the printer.

Customer Replay

Done

Top answer

Now, unplug the power cord from the wall outlet.

Customer Replay

Done

Top answer

Wait at least 60 seconds, please.

Customer Replay

Done

banner 9
Top answer

Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

Customer Replay

it is

Reconnect the power cord to the rear of the printer.

Customer Replay

it is

Turn on the printer, if it does not automatically turn on.
Wait until the printer is idle and silent before you proceed.

Customer Replay

its on

Please, try to print something now.

Customer Replay

ok

Let me know about your result, please.
Did you try to print something?

Customer Replay

give me a few minutes

Take your time

Customer Replay

Yes it works.

Get answers until you're satisfied

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Comments

2 comments
Anais Hampton
Invalid Date
Hmm, my printer sometimes displays the 'Printer Busy' message too. It can be a bit frustrating, but overall it's a decent printer 🖨️
Samuel Jackson
Invalid Date
I had the 'Printer Busy' issue too, but I found that updating the printer's firmware solved the problem for me.

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