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My printer is stuck in a que
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you please specify both the brand and the model of your printer?
print is Epson ET-2760
Got you.
What troubleshooting have you done so far?
plz be patient with me...I'm not tech saavy
I believe the PC is stuck on a que
I unplugged printer and it keeps printing the last thing I printed on my PC
No worries, *****. I am sure we will be able to solve it, I will guide you step by step
Do you use your printer with WIndows 10?
yes
Good.
Please try to follow these steps:
Right-click Windows 10 start icon.
Select Control Panel > Hardware and Sound > Devices and Printers.
ok
You found this menu, right?
yes
Great
You should see the list of devices or just one of them in that menu. Find the name of your printer there
Right-click your product name, select See what's printing, and select your product name again, if necessary.
Right-click the stalled print job, click Cancel, and click Yes.
standby...this is a lot
No rush, *****. Let me know if any questions appear in the process
it won't R-click. when i L-click it shows Open que, Manage, Remove device. I also noticed it is OFFLINE
it says DEFAULT OFFLINE
Got you. Did you plug your printer back in?
I thought I did. let me check again
Please do
the printer light is on
Good.
I unplugged it and replugged it back on
On your PC, do you see your Printer name in the devices at the moment?
where do i look.
Right-click Windows 10 start icon.
Select Control Panel > Hardware and Sound > Devices and Printers.
under printers and scanners ...Yes I see it
Good. Click on the printer name with the right mouse button
What options do you see there?
it wont right click...i can only left click and it says options 1-open queue, 2-manage, 3-remove device
Ok, Open queue option. Click on it
standby
Sure
ok so what's next... i see it's still offline
there's nothing to see in the queue
I see.
on the top left: EPSOND29A4E offline
Got you
*****, follow the same steps:
Right-click Windows 10 start icon.
Select Control Panel > Hardware and Sound > Devices and Printers.
Click on your printer name. In the Epson print queue, select Printer and deselect the Use Printer Offline checkbox.
standby i hv to write ur commands to follow
Sure thing, let me know when it's done, please
i do not see your commands..this is what i see when i r-click
Apps & Feature, Power Opts, Event Viewer, System, Device Mgr, Network Connection,Disk Mgmnt,Computer Mgmnt,Windows Powershell, Windows Pwershell (Admin), Task mgr, settings, file explorer, search,run
Please try to come back to this menu first:
Right-click Windows 10 start icon.
Select Control Panel > Hardware and Sound > Devices and Printers.
Find your printer name, click on it
i cannot find printer name. i dont think i am searching in the right area
I see. Let's start again, we will find it
Right-click Windows 10 start icon.
Type in Printers there - you should see one of the menus offered - Devices and Printers
Choose it to open
if i left click i can see something more
What do you see there?
epson print and scan
Ok, can you open that menu?
then a window asking me: do u wnat to allow this app to make changes to your device...yes or no
Click on Yes button
its searching for printer now
Ok, let me know what happens next, please
it said it cannot find printer.... it wants me to click..yes
Click on it
its telling me to select printer and click next. but i do not see epson
Do you mean your Printer is not detected on the PC now?
I thought it was. i only disconnected one cable
Please check if the device is still on or if you see any errors on the display
its on..it looks good here
Look at whether you have connected your Epson ET 2760 printer to Wi-Fi
only one black cord connected to the printer and other end to the outlet on the wall
how do i know that?
do you use the Wi-Fi connection to connect the printer to your PC?
wait..let me connect printer to wifi..its asking me to input password
Please do that
ok,,its thinking now
ok..it just printed a report
now what
what do have on it?
what message do you have on it?
i do not understand what u r asking
can we try to print from an email?
yes, you can!
then try to print something i originally wanted to print ...ie labels
please take your time!
ok it works printing from email. let me ck the label
ok)
it wooooorks...u da bestest..thank you !!!
you are welcome!
night night
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
NO Sir....thank you..!
Thank you for the positive rate!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Ditto.....Take care!
you too!
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