Created: January 6, 2023

My printer is stuck in a que

Last Edit: January 6, 2023
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Alex Sherwin
Alex Sherwin Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Nice to meet you, *****!
Can you please specify both the brand and the model of your printer?
Customer Reply
print is Epson ET-2760
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Got you.
What troubleshooting have you done so far?
Customer Reply
plz be patient with me...I'm not tech saavy
I believe the PC is stuck on a que
I unplugged printer and it keeps printing the last thing I printed on my PC
Alex Sherwin
Alex Sherwin Tech Expert & Writer
No worries, *****. I am sure we will be able to solve it, I will guide you step by step
Do you use your printer with WIndows 10?
Customer Reply
yes
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Good.
Please try to follow these steps:
Right-click Windows 10 start icon.
Select Control Panel > Hardware and Sound > Devices and Printers.
Customer Reply
ok
Alex Sherwin
Alex Sherwin Tech Expert & Writer
You found this menu, right?
Customer Reply
yes
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Great
You should see the list of devices or just one of them in that menu. Find the name of your printer there
Right-click your product name, select See what's printing, and select your product name again, if necessary.
Right-click the stalled print job, click Cancel, and click Yes.
Customer Reply
standby...this is a lot
Alex Sherwin
Alex Sherwin Tech Expert & Writer
No rush, *****. Let me know if any questions appear in the process
Customer Reply
it won't R-click. when i L-click it shows Open que, Manage, Remove device. I also noticed it is OFFLINE
it says DEFAULT OFFLINE
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Got you. Did you plug your printer back in?
Customer Reply
I thought I did. let me check again
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Please do
Customer Reply
the printer light is on
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Good.
Customer Reply
I unplugged it and replugged it back on
Alex Sherwin
Alex Sherwin Tech Expert & Writer
On your PC, do you see your Printer name in the devices at the moment?
Customer Reply
where do i look.
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Right-click Windows 10 start icon.
Select Control Panel > Hardware and Sound > Devices and Printers.
Customer Reply
under printers and scanners ...Yes I see it
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Good. Click on the printer name with the right mouse button
What options do you see there?
Customer Reply
it wont right click...i can only left click and it says options 1-open queue, 2-manage, 3-remove device
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Ok, Open queue option. Click on it
Customer Reply
standby
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Sure
Customer Reply
ok so what's next... i see it's still offline
there's nothing to see in the queue
Alex Sherwin
Alex Sherwin Tech Expert & Writer
I see.
Customer Reply
on the top left: EPSOND29A4E offline
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Got you
*****, follow the same steps:
Right-click Windows 10 start icon.
Select Control Panel > Hardware and Sound > Devices and Printers.
Click on your printer name. In the Epson print queue, select Printer and deselect the Use Printer Offline checkbox.
Customer Reply
standby i hv to write ur commands to follow
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Sure thing, let me know when it's done, please
Customer Reply
i do not see your commands..this is what i see when i r-click
Apps & Feature, Power Opts, Event Viewer, System, Device Mgr, Network Connection,Disk Mgmnt,Computer Mgmnt,Windows Powershell, Windows Pwershell (Admin), Task mgr, settings, file explorer, search,run
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Please try to come back to this menu first:
Right-click Windows 10 start icon.
Select Control Panel > Hardware and Sound > Devices and Printers.
Find your printer name, click on it
Customer Reply
i cannot find printer name. i dont think i am searching in the right area
Alex Sherwin
Alex Sherwin Tech Expert & Writer
I see. Let's start again, we will find it
Right-click Windows 10 start icon.
Type in Printers there - you should see one of the menus offered - Devices and Printers
Choose it to open
Customer Reply
if i left click i can see something more
Alex Sherwin
Alex Sherwin Tech Expert & Writer
What do you see there?
Customer Reply
epson print and scan
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Ok, can you open that menu?
Customer Reply
then a window asking me: do u wnat to allow this app to make changes to your device...yes or no
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Click on Yes button
Customer Reply
its searching for printer now
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Ok, let me know what happens next, please
Customer Reply
it said it cannot find printer.... it wants me to click..yes
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Click on it
Customer Reply
its telling me to select printer and click next. but i do not see epson
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Do you mean your Printer is not detected on the PC now?
Customer Reply
I thought it was. i only disconnected one cable
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Please check if the device is still on or if you see any errors on the display
Customer Reply
its on..it looks good here
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Look at whether you have connected your Epson ET 2760 printer to Wi-Fi
Customer Reply
only one black cord connected to the printer and other end to the outlet on the wall
how do i know that?
Alex Sherwin
Alex Sherwin Tech Expert & Writer
do you use the Wi-Fi connection to connect the printer to your PC?
Customer Reply
wait..let me connect printer to wifi..its asking me to input password
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Please do that
Customer Reply
ok,,its thinking now
ok..it just printed a report
now what
Alex Sherwin
Alex Sherwin Tech Expert & Writer
what do have on it?
what message do you have on it?
Customer Reply
i do not understand what u r asking
can we try to print from an email?
Alex Sherwin
Alex Sherwin Tech Expert & Writer
yes, you can!
Customer Reply
then try to print something i originally wanted to print ...ie labels
Alex Sherwin
Alex Sherwin Tech Expert & Writer
please take your time!
Customer Reply
ok it works printing from email. let me ck the label
Alex Sherwin
Alex Sherwin Tech Expert & Writer
ok)
Customer Reply
it wooooorks...u da bestest..thank you !!!
Alex Sherwin
Alex Sherwin Tech Expert & Writer
you are welcome!
Customer Reply
night night
Alex Sherwin
Alex Sherwin Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
NO Sir....thank you..!
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Thank you for the positive rate!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Customer Reply
Ditto.....Take care!
Alex Sherwin
Alex Sherwin Tech Expert & Writer
you too!

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