Updated: March 22, 2023
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by Alex Sherwin
Tech Expert & Writer
511 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets

My printer is stuck in a que

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Can you please specify both the brand and the model of your printer?

Customer Replay

print is Epson ET-2760

image

author


Got you.
What troubleshooting have you done so far?

Customer Replay

plz be patient with me...I'm not tech saavy
I believe the PC is stuck on a que
I unplugged printer and it keeps printing the last thing I printed on my PC

banner 3
author

No worries, *****. I am sure we will be able to solve it, I will guide you step by step
Do you use your printer with WIndows 10?

Customer Replay

yes

author

Good.
Please try to follow these steps:
Right-click Windows 10 start icon.
Select Control Panel > Hardware and Sound > Devices and Printers.

Customer Replay

ok

author

You found this menu, right?

Customer Replay

yes

banner 6
author

Great
You should see the list of devices or just one of them in that menu. Find the name of your printer there
Right-click your product name, select See what's printing, and select your product name again, if necessary.
Right-click the stalled print job, click Cancel, and click Yes.

Customer Replay

standby...this is a lot

author

No rush, *****. Let me know if any questions appear in the process

Customer Replay

it won't R-click. when i L-click it shows Open que, Manage, Remove device. I also noticed it is OFFLINE
it says DEFAULT OFFLINE

author

Got you. Did you plug your printer back in?

Customer Replay

I thought I did. let me check again

banner 9
author

Please do

Customer Replay

the printer light is on

Customer Replay

I unplugged it and replugged it back on

author

On your PC, do you see your Printer name in the devices at the moment?

Customer Replay

where do i look.

author

Right-click Windows 10 start icon.
Select Control Panel > Hardware and Sound > Devices and Printers.

Customer Replay

under printers and scanners ...Yes I see it

author

Good. Click on the printer name with the right mouse button
What options do you see there?

Customer Replay

it wont right click...i can only left click and it says options 1-open queue, 2-manage, 3-remove device

author

Ok, Open queue option. Click on it

Customer Replay

standby

Customer Replay

ok so what's next... i see it's still offline
there's nothing to see in the queue

Customer Replay

on the top left: EPSOND29A4E offline

author

Got you
*****, follow the same steps:
Right-click Windows 10 start icon.
Select Control Panel > Hardware and Sound > Devices and Printers.
Click on your printer name. In the Epson print queue, select Printer and deselect the Use Printer Offline checkbox.

Customer Replay

standby i hv to write ur commands to follow

author

Sure thing, let me know when it's done, please

Customer Replay

i do not see your commands..this is what i see when i r-click
Apps & Feature, Power Opts, Event Viewer, System, Device Mgr, Network Connection,Disk Mgmnt,Computer Mgmnt,Windows Powershell, Windows Pwershell (Admin), Task mgr, settings, file explorer, search,run

author

Please try to come back to this menu first:
Right-click Windows 10 start icon.
Select Control Panel > Hardware and Sound > Devices and Printers.
Find your printer name, click on it

Customer Replay

i cannot find printer name. i dont think i am searching in the right area

author

I see. Let's start again, we will find it
Right-click Windows 10 start icon.
Type in Printers there - you should see one of the menus offered - Devices and Printers
Choose it to open

Customer Replay

if i left click i can see something more

author

What do you see there?

Customer Replay

epson print and scan

author

Ok, can you open that menu?

Customer Replay

then a window asking me: do u wnat to allow this app to make changes to your device...yes or no

author

Click on Yes button

Customer Replay

its searching for printer now

author

Ok, let me know what happens next, please

Customer Replay

it said it cannot find printer.... it wants me to click..yes

author

Click on it

Customer Replay

its telling me to select printer and click next. but i do not see epson

author

Do you mean your Printer is not detected on the PC now?

Customer Replay

I thought it was. i only disconnected one cable

author

Please check if the device is still on or if you see any errors on the display

Customer Replay

its on..it looks good here

author

Look at whether you have connected your Epson ET 2760 printer to Wi-Fi

Customer Replay

only one black cord connected to the printer and other end to the outlet on the wall
how do i know that?

author

do you use the Wi-Fi connection to connect the printer to your PC?

Customer Replay

wait..let me connect printer to wifi..its asking me to input password

author

Please do that

Customer Replay

ok,,its thinking now
ok..it just printed a report
now what

author

what do have on it?
what message do you have on it?

Customer Replay

i do not understand what u r asking
can we try to print from an email?

author

yes, you can!

Customer Replay

then try to print something i originally wanted to print ...ie labels

author

please take your time!

Customer Replay

ok it works printing from email. let me ck the label

Customer Replay

it wooooorks...u da bestest..thank you !!!

author

you are welcome!

Customer Replay

night night

author

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

NO Sir....thank you..!

author

Thank you for the positive rate!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

Customer Replay

Ditto.....Take care!

author

you too!

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