Updated: March 20, 2023
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by Oleksandr Lazariev
Tech Expert & Writer
796 resolved issues

MY PRINTER IS OFFLINE, I have tried for hours to resolve it and nothing works

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Could you tell me more about that issue? What is the model of your printer?

Customer Replay

HP OFFICEJET 6600

image

author

πŸ‘
You're trying to connect it wireless, correct?

Customer Replay

YES

banner 3
author

Ok, is it your first setup?

Customer Replay

NO

author

Got it. When did this problem occur?

Customer Replay

TWO WEEKS AGO

author

What troubleshooting have you done so far?

Customer Replay

I used the HP app on my computer, there is a flashing blue light as well on the printer and it is offline

banner 6
author

Ok, have you tied Network Wizard on your printer?

Customer Replay

I ALSO CALLED MY INTERNET PROVIDER AND THEY FOUND NO PROBLEM ON THEIR END

author

That's great
Could you please follow the instructions I am going to send you and let me know if
any of the steps are unclear?
I'll be happy to clarify them for you!

Customer Replay

What is network wizard

author
  1. Go to the home screen on your printer
  2. Scroll to the right to set up.
  3. Then choose Network
  4. Tap Network Wizard
  5. Follow the prompts to make it find your network again.


It's default troubleshooting algorithm installed on your printer.
Check it and let me know about the results.

Customer Replay

working on your instructions

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author

πŸ‘
Keep me posted, then.
How it's going?

Customer Replay

I am still working , I am a senior citizen , so I am a little slow

author

No problem!
Let me know when you're done and if you have any problems πŸ€—

Customer Replay

I did it with your help, Thank You soooooo Much

author

πŸ€—
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No , God Bless you, Have a Fantastic day

author

You too!
I am so pleased to see your issue got resolved!

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Our expert Oleksandr is online and ready to resolve your issues
796 resolved issues
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