Updated: March 27, 2023
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by Mia Green
Tech Expert & Writer
612 resolved issues

My phone is lock don't have the pin

Hello, thank you for using Howly.
What is the model of your phone?
What troubleshooting have you done so far?

Customer Replay

Tcl by metro
Been to 4 metro stores stated they can't retrieve my code


Do you mean the passcode to unlock screen?

Customer Replay

They can't unlock

I see
You can erase your phone to unlock it
Do you want to do that?

Customer Replay

What do you mean by erase my phone

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Reset it to factory defaults
The phone would be as a new one and all data would be deleted

Customer Replay


Customer Replay

I do not remember my Gmail pin or code
I kwon my Gmail but not code

May I ask you if you have any other device to log in to your Google account, please?

Customer Replay

Yes my lap top

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Just to clarify, please. What data you do not want to lose, just to be sure if we can save it with google, please?

Customer Replay

My pictures and whatsup

I got you. May I ask you to use your laptop to check if your photos synced with Google services, please?
You need to open Google Photos or open this link photos.google.com and log in with your Google account if it asks you to do this.

Customer Replay

I got in to photos by Google what's next

Check if there are your last photos, please. To be sure you don't lose them, please.

Customer Replay

I enter see all my photos did not came up

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May I ask you to enter an incorrect pattern or PIN five times on the lock screen? You'll see a “Forgot pattern,” “forgot PIN,” or “forgot password” button appear.

Customer Replay

Have to wait for 30 seconds each time

And no button appears, please?

Customer Replay

No buttons appears

I'm sorry this situation happened to you, *****. Unfortunately, there are two ways to bypass your pin code to enter the right one or do a hard reset and erase it.

Customer Replay

What'my choice please

In this situation, you can remember/guess your password or erase data on your phone including the lock screen pin code.

Customer Replay

Erase data thanks

Just to clarify, please. Do you need help with how to do that, please?

Customer Replay


To erase data on your phone you need to follow the next steps, please:

  1. Power off your phone.
  2. You need to press 2 buttons same time to enter recovery mode. Volume up and Power. You need to hold them until the phone logo appears.
  3. After you see an android robot on the screen you need to press the Power button and Volume up once. You will see a list of options.
  4. Next with the volume buttons choose to Wipe data / Factory reset and press Power to open this option.
  5. After again with the volume buttons choose Factory data reset and press Power once.

After you complete this instruction you need to choose Reboot to the system now with the Power button, please.

Customer Replay

Entering wifi reset

Do you mean "wipe", please?
Just to be sure you acting in the right way, please.

Customer Replay

Thanks got in

Are you able to access your phone now?

Customer Replay

Yes much thanks

I am so pleased to see your issue got resolved!

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