
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****

Nice to meet you, *****!
Would you be so kind to tell me about this issue with your Panasonic DVD recorder?
Would you be so kind to tell me about this issue with your Panasonic DVD recorder?
Customer Reply
my dvd re order has a hello message on the screen that won’t disappear and won’t work

Have you ever got this issue before?
Can you tell me, what have you tried to do so far?
Like, maybe restart it or something else?
Can you tell me, what have you tried to do so far?
Like, maybe restart it or something else?
Customer Reply
Turned it off and on and nothing
there is no restart
option
there is no restart
option

Got it, you can get to anything past this message? Any button can't get you to a menu for example?
Customer Reply
no
Walk me through the process
I need he
Walk me through the process
I need he

Can you name the model of this recorder? It's usually mentioned on the back or under it.

Thank you!
Please try to follow this instruction:
1. Press the [POWER] button on the DVD player to turn it on.
2. Press the [OPEN/CLOSE] button to open the disc tray.
3. Press the number button “ 5 ” on the remote control 4 times. Well it didn’t turn off and the dvd is open
Please try to follow this instruction:
1. Press the [POWER] button on the DVD player to turn it on.
2. Press the [OPEN/CLOSE] button to open the disc tray.
3. Press the number button “ 5 ” on the remote control 4 times. Well it didn’t turn off and the dvd is open
Customer Reply
Whats next

Please try disconnecting it from the power supply and reconnecting it
Customer Reply
Please wait message has come up
now hello
now D3 on screen
It’s working!!
H
genius
now hello
now D3 on screen
It’s working!!
H
genius

It's great!
Customer Reply
but now D3 on screen remains

You mean this inscription does not disappear?
Customer Reply
it’s all good just tried changing channels it’s back. Thank you so very much 😁

I'm very glad I could help you 😊
Customer Reply
Yay

Do you have any additional questions I can help you with?
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