Updated: March 22, 2023
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by Hanna Finley
Tech Expert & Writer
558 resolved issues

My new fitbit screen went blank this week and the last thing i saw on screen was waterlock

Hello, thank you for using Howly.
Did you charge your FitBit?

Customer Replay


Do you have any reaction from the watch when you are trying to turn it on?

Customer Replay


Did you really have water on the watch before it locked and turned off?

Customer Replay

no the screen said waterlock on it

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Do you know the model of your FitBit?

Customer Replay



Try to restart the watch this way:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Connect your device to the charging cable.
  3. Press and hold the buttons on your tracker for 10 seconds.
  4. Release the buttons. When you see a smile icon and the tracker vibrates, the tracker restarted.
Customer Replay

ill go try this

Let me know the result

Customer Replay

its working thank you!!

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I am so pleased to see your issue got resolved!

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