Created: November 29, 2022

My mother randomly pushes buttons on her kindle

now it is displaying in Dutch, and I don't know how to change it to English
Last Edit: January 6, 2023
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Jessica Miller
Jessica Miller Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jessica Miller
Jessica Miller Tech Expert & Writer
Nice to meet you, *****!
What Kindle model it is?
Customer Reply
Paperwhite
Jessica Miller
Jessica Miller Tech Expert & Writer
Ok
1. Tap the menu button the top right of the screen, which looks like three horizontal lines. Tap Settings.
Customer Reply
What is "settings" in Dutch? See the issue?
And the kindle is not registered now, so can I change the settings on an unregistered reader?
Jessica Miller
Jessica Miller Tech Expert & Writer
top right of the screen, which looks like three horizontal lines.
Customer Reply
I am on the welcome screen, and have the 3 dots...the three menu items I have to choose from are Webbrowser, Instellingen, and Juridisch - the 2nd, 3rd and 4th entries.
Jessica Miller
Jessica Miller Tech Expert & Writer
Press Instellingen
Customer Reply
Wait - 3rd, 4th and 5 entries.
ok
done
Now what?
Jessica Miller
Jessica Miller Tech Expert & Writer
Do you see apparaat opties ?
Customer Reply
Yep
Jessica Miller
Jessica Miller Tech Expert & Writer
Tap on that
Then Personaliseer je Kindle
Customer Reply
Got it. One item available...Pagina vernieuwen which is OFF.
Jessica Miller
Jessica Miller Tech Expert & Writer
Did you tap on the arrow?
Customer Reply
Now I did.
Don't see the entry you typed.
There is Apparaatinfo...
Omslag weergeven
Apparaattoepangscode
Opnieuw opstarten
Opnieuw instellen
Geavanceerde opties
That's it.
Jessica Miller
Jessica Miller Tech Expert & Writer
Please choose Opnieuw instellen
Customer Reply
ok, press Ja?
Jessica Miller
Jessica Miller Tech Expert & Writer
yes
Customer Reply
Kindle is restarting
Jessica Miller
Jessica Miller Tech Expert & Writer
Ok
Customer Reply
YAY!
Jessica Miller
Jessica Miller Tech Expert & Writer
Worked?
Customer Reply
Could select English, it is resetting now.
Jessica Miller
Jessica Miller Tech Expert & Writer
Great!
Customer Reply
So let me go through the wifi set up, then we cn talk about how I prevent Mom from resetting her kindle again.
Jessica Miller
Jessica Miller Tech Expert & Writer
Ok, sure
Let me know how everything is going.
Customer Reply
I don't recall how I registered her device. She shares a library with me. So shall I use my email and password? She had an email that may still be on this device. My brother has access to it.
Will she lose any books if I change the registration?
Jessica Miller
Jessica Miller Tech Expert & Writer
Please use your
Customer Reply
ok, looks like it is working. Do I want to set up parental controls? Its asking if I want to make this device kid friendly.
Jessica Miller
Jessica Miller Tech Expert & Writer
Yes
It will be good for your mother
Customer Reply
It is not accepting her birthdate - ***** 1932.
It says "Please enter a valid birthdate."
Jessica Miller
Jessica Miller Tech Expert & Writer
Please type yours
Customer Reply
Nope. Do I not use the "/"?
Jessica Miller
Jessica Miller Tech Expert & Writer
Yes, please
Customer Reply
Sorry, it is not accepting any entries I've made.
Jessica Miller
Jessica Miller Tech Expert & Writer
Oh, got it
What was the last birthday date you have entered?
Customer Reply
*****1932
That is what I have entered now.
Jessica Miller
Jessica Miller Tech Expert & Writer
Does it accept?
If no, please choose your birthdate date
Customer Reply
The "Add kid" button is grayed out, and under the date field it is saying, "Please enter a valid birthdate."
Doesn't change when I enter my bd.
Jessica Miller
Jessica Miller Tech Expert & Writer
Is there an option of entering the date?
Customer Reply
It shows a format as part of the field title.
Jessica Miller
Jessica Miller Tech Expert & Writer
Can you type in that field? If so - please enter today date: 11/25/2022
Customer Reply
That worked.
Jessica Miller
Jessica Miller Tech Expert & Writer
Great!
Customer Reply
I think that is all I need. Thanks for your patience and help!
Jessica Miller
Jessica Miller Tech Expert & Writer
Thank you as well *****! ☺️
Is there anything else I can do for you today?
Customer Reply
No, I am good.
Jessica Miller
Jessica Miller Tech Expert & Writer
*****, thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Customer Reply
Thank you!
Jessica Miller
Jessica Miller Tech Expert & Writer
Have a nice day *****!

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