Updated: April 01, 2023
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by Jessica Miller
Tech Expert & Writer
667 resolved issues

My mother randomly pushes buttons on her kindle

now it is displaying in Dutch, and I don't know how to change it to English

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What Kindle model it is?

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Tap the menu button at the top right of the screen, which looks like three horizontal lines. Tap Settings.

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What is "settings" in Dutch? See the issue?
And the kindle is not registered now, so can I change the settings on an unregistered reader?

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top right of the screen, which looks like three horizontal lines.

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I am on the welcome screen, and have the 3 dots...the three menu items I have to choose from are Webbrowser, Instellingen, and Juridisch - the 2nd, 3rd and 4th entries.

Press Instellingen

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Wait - 3rd, 4th and 5 entries.
Now what?

Do you see apparaat opties ?

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Tap on that
Then Personaliseer je Kindle

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Got it. One item available...Pagina vernieuwen which is OFF.

Did you tap on the arrow?

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Now I did.
Don't see the entry you typed.
There is Apparaatinfo...
Omslag weergeven
Opnieuw opstarten
Opnieuw instellen
Geavanceerde opties
That's it.

Please choose Opnieuw instellen

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ok, press Ja?

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Kindle is restarting

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Could select English, it is resetting now.

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So let me go through the wifi set up, then we cn talk about how I prevent Mom from resetting her kindle again.

Ok, sure
Let me know how everything is going.

Customer Replay

I don't recall how I registered her device. She shares a library with me. So shall I use my email and password? She had an email that may still be on this device. My brother has access to it.
Will she lose any books if I change the registration?

Please use your

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ok, looks like it is working. Do I want to set up parental controls? Its asking if I want to make this device kid friendly.

It will be good for your mother

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It is not accepting her birthdate - ***** 1932.
It says "Please enter a valid birthdate."

Please type yours

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Nope. Do I not use the "/"?

Yes, please

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Sorry, it is not accepting any entries I've made.

Oh, got it
What was the last birthday date you have entered?

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That is what I have entered now.

Does it accept?
If no, please choose your birthdate date

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The "Add kid" button is grayed out, and under the date field it is saying, "Please enter a valid birthdate."
Doesn't change when I enter my bd.

Is there an option of entering the date?

Customer Replay

It shows a format as part of the field title.

Can you type in that field? If so - please enter today date: 11/25/2022

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That worked.

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I think that is all I need. Thanks for your patience and help!

Thank you as well *****! ☺️
Is there anything else I can do for you today?

Customer Replay

No, I am good.

*****, thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

Customer Replay

Thank you!

Have a nice day *****!

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