Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What Kindle model it is?
What Kindle model it is?
Customer Reply
Paperwhite
Ok
1. Tap the menu button the top right of the screen, which looks like three horizontal lines. Tap Settings.
1. Tap the menu button the top right of the screen, which looks like three horizontal lines. Tap Settings.
Customer Reply
What is "settings" in Dutch? See the issue?
And the kindle is not registered now, so can I change the settings on an unregistered reader?
And the kindle is not registered now, so can I change the settings on an unregistered reader?
top right of the screen, which looks like three horizontal lines.
Customer Reply
I am on the welcome screen, and have the 3 dots...the three menu items I have to choose from are Webbrowser, Instellingen, and Juridisch - the 2nd, 3rd and 4th entries.
Press Instellingen
Customer Reply
Wait - 3rd, 4th and 5 entries.
ok
done
Now what?
ok
done
Now what?
Do you see apparaat opties ?
Customer Reply
Yep
Tap on that
Then Personaliseer je Kindle
Then Personaliseer je Kindle
Customer Reply
Got it. One item available...Pagina vernieuwen which is OFF.
Did you tap on the arrow?
Customer Reply
Now I did.
Don't see the entry you typed.
There is Apparaatinfo...
Omslag weergeven
Apparaattoepangscode
Opnieuw opstarten
Opnieuw instellen
Geavanceerde opties
That's it.
Don't see the entry you typed.
There is Apparaatinfo...
Omslag weergeven
Apparaattoepangscode
Opnieuw opstarten
Opnieuw instellen
Geavanceerde opties
That's it.
Please choose Opnieuw instellen
Customer Reply
ok, press Ja?
yes
Customer Reply
Kindle is restarting
Ok
Customer Reply
YAY!
Worked?
Customer Reply
Could select English, it is resetting now.
Great!
Customer Reply
So let me go through the wifi set up, then we cn talk about how I prevent Mom from resetting her kindle again.
Ok, sure
Let me know how everything is going.
Let me know how everything is going.
Customer Reply
I don't recall how I registered her device. She shares a library with me. So shall I use my email and password? She had an email that may still be on this device. My brother has access to it.
Will she lose any books if I change the registration?
Will she lose any books if I change the registration?
Please use your
Customer Reply
ok, looks like it is working. Do I want to set up parental controls? Its asking if I want to make this device kid friendly.
Yes
It will be good for your mother
It will be good for your mother
Customer Reply
It is not accepting her birthdate - ***** 1932.
It says "Please enter a valid birthdate."
It says "Please enter a valid birthdate."
Please type yours
Customer Reply
Nope. Do I not use the "/"?
Yes, please
Customer Reply
Sorry, it is not accepting any entries I've made.
Oh, got it
What was the last birthday date you have entered?
What was the last birthday date you have entered?
Customer Reply
*****1932
That is what I have entered now.
That is what I have entered now.
Does it accept?
If no, please choose your birthdate date
If no, please choose your birthdate date
Customer Reply
The "Add kid" button is grayed out, and under the date field it is saying, "Please enter a valid birthdate."
Doesn't change when I enter my bd.
Doesn't change when I enter my bd.
Is there an option of entering the date?
Customer Reply
It shows a format as part of the field title.
Can you type in that field? If so - please enter today date: 11/25/2022
Customer Reply
That worked.
Great!
Customer Reply
I think that is all I need. Thanks for your patience and help!
Thank you as well *****! ☺️
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
No, I am good.
*****, thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
We are available 24/7, you can refer your questions anytime.
Customer Reply
Thank you!
Have a nice day *****!
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