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My laptop won’t go past the “Let’s connect you to a network” page
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What brand of laptop do you have?
Lenova
What OS installed Windows 10, 11?
windows 10
What troubleshooting have you done so far?
restarting the computer
Do you see Back or Skip button on the screen?
No
If your computer cannot connect to a wireless connection, use a mobile hotspot instead.
Sharing your phone’s mobile data may help you solve the problem.
Just make sure to disconnect all the other devices using the same connection.
theres no connections appearing at all
I understand, but can you share your phone’s mobile data?
Please try
ok
Let me know if it helps
Nope, still nothing
Can you use Use an Ethernet Adapter?
Use a cable connection
I can’t plug it directly in
If your laptop doesn’t have an Ethernet port, use a USB to Ethernet adapter. Then, use a cable to connect your machine to your router.
I don’t have the cables
Does this message appear when you were installing Windows?
no, it appeared when restarting
Do you have an option "I don't have internet"?
Can you send me a photo of your screen?
yeah
Can you click on that option?
Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 7794263
Thanks
Have you restarted your router?
I’ll try that now
Let me know if it helps
still no difference
Got it.
Do you have physical button on your laptop to turn on the Wi-Fi?
It’s an 81VU
Thank you
No
It can looks like this, I'm adding the photo
No
Got it
So this is new laptop, and you are trying to set it up?
No, it’s my daughter’s, she’s had it for about 18months, she’s just informed me she tried to reset it
Got it. And did the Wi-Fi work before
Yes, everything was fine
Can you restart the laptop and start the set up process from the scratch
Ok
And please ask any question you need during the process
It’s starting up
great
It’s coming up with the wifi now
Can you make a screenshot and send it to me
Hold on
It seems to be going through this time
Great
It’s working now
thank you
Wonderful.
Is there anything else I can do for you today?
no thank you
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Thanks
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