My laptop won’t go past the “Let’s connect you to a network” page

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Nice to meet you, *****!
What brand of laptop do you have?

What OS installed Windows 10, 11?

What troubleshooting have you done so far?

Do you see Back or Skip button on the screen?

If your computer cannot connect to a wireless connection, use a mobile hotspot instead.
Sharing your phone’s mobile data may help you solve the problem.
Just make sure to disconnect all the other devices using the same connection.

I understand, but can you share your phone’s mobile data?
Please try

Let me know if it helps

Can you use Use an Ethernet Adapter?
Use a cable connection

If your laptop doesn’t have an Ethernet port, use a USB to Ethernet adapter. Then, use a cable to connect your machine to your router.

Does this message appear when you were installing Windows?

Do you have an option "I don't have internet"?
Can you send me a photo of your screen?

Can you click on that option?

Thanks
Have you restarted your router?

Let me know if it helps

Got it.
Do you have physical button on your laptop to turn on the Wi-Fi?

Thank you

It can looks like this, I'm adding the photo

Got it
So this is new laptop, and you are trying to set it up?

Got it. And did the Wi-Fi work before

Can you restart the laptop and start the set up process from the scratch

And please ask any question you need during the process

great

Can you make a screenshot and send it to me

Great

Wonderful.
Is there anything else I can do for you today?

Thank you for chatting with us today!
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