Created: November 29, 2022

My laptop won’t go past the “Let’s connect you to a network” page

Last Edit: January 6, 2023
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Oliver Maslou
Oliver Maslou Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Nice to meet you, *****!
What brand of laptop do you have?
Customer Reply
Lenova
Oliver Maslou
Oliver Maslou Tech Expert & Writer
What OS installed Windows 10, 11?
Customer Reply
windows 10
Oliver Maslou
Oliver Maslou Tech Expert & Writer
What troubleshooting have you done so far?
Customer Reply
restarting the computer
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Do you see Back or Skip button on the screen?
Customer Reply
No
Oliver Maslou
Oliver Maslou Tech Expert & Writer
If your computer cannot connect to a wireless connection, use a mobile hotspot instead.
Sharing your phone’s mobile data may help you solve the problem.
Just make sure to disconnect all the other devices using the same connection.
Customer Reply
theres no connections appearing at all
Oliver Maslou
Oliver Maslou Tech Expert & Writer
I understand, but can you share your phone’s mobile data?
Please try
Customer Reply
ok
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Let me know if it helps
Customer Reply
Nope, still nothing
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Can you use Use an Ethernet Adapter?
Use a cable connection
Customer Reply
I can’t plug it directly in
Oliver Maslou
Oliver Maslou Tech Expert & Writer
If your laptop doesn’t have an Ethernet port, use a USB to Ethernet adapter. Then, use a cable to connect your machine to your router.
Customer Reply
I don’t have the cables
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Does this message appear when you were installing Windows?
Customer Reply
no, it appeared when restarting
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Do you have an option "I don't have internet"?
Can you send me a photo of your screen?
Customer Reply
yeah
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Can you click on that option?
Customer Reply
Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 7794263
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Thanks
Have you restarted your router?
Customer Reply
I’ll try that now
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Let me know if it helps
Customer Reply
still no difference
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Got it.
Do you have physical button on your laptop to turn on the Wi-Fi?
Customer Reply
It’s an 81VU
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Thank you
Customer Reply
No
Oliver Maslou
Oliver Maslou Tech Expert & Writer
It can looks like this, I'm adding the photo
Customer Reply
No
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Got it
So this is new laptop, and you are trying to set it up?
Customer Reply
No, it’s my daughter’s, she’s had it for about 18months, she’s just informed me she tried to reset it
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Got it. And did the Wi-Fi work before
Customer Reply
Yes, everything was fine
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Can you restart the laptop and start the set up process from the scratch
Customer Reply
Ok
Oliver Maslou
Oliver Maslou Tech Expert & Writer
And please ask any question you need during the process
Customer Reply
It’s starting up
Oliver Maslou
Oliver Maslou Tech Expert & Writer
great
Customer Reply
It’s coming up with the wifi now
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Can you make a screenshot and send it to me
Customer Reply
Hold on
It seems to be going through this time
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Great
Customer Reply
It’s working now
thank you
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Wonderful.
Is there anything else I can do for you today?
Customer Reply
no thank you
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Customer Reply
Thanks

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