Updated: April 02, 2023
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by Oliver Maslou
Tech Expert & Writer
849 resolved issues

My laptop won’t go past the “Let’s connect you to a network” page

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
What brand of laptop do you have?

Customer Replay

Lenova

image


What OS installed Windows 10, 11?

Customer Replay

windows 10

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What troubleshooting have you done so far?

Customer Replay

restarting the computer

Do you see Back or Skip button on the screen?

Customer Replay

No

If your computer cannot connect to a wireless connection, use a mobile hotspot instead.
Sharing your phone’s mobile data may help you solve the problem.
Just make sure to disconnect all the other devices using the same connection.

Customer Replay

theres no connections appearing at all

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I understand, but can you share your phone’s mobile data?
Please try

Customer Replay

ok

Let me know if it helps

Customer Replay

Nope, still nothing

Can you use Use an Ethernet Adapter?
Use a cable connection

Customer Replay

I can’t plug it directly in

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If your laptop doesn’t have an Ethernet port, use a USB to Ethernet adapter. Then, use a cable to connect your machine to your router.

Customer Replay

I don’t have the cables

Does this message appear when you were installing Windows?

Customer Replay

no, it appeared when restarting

Do you have an option "I don't have internet"?
Can you send me a photo of your screen?

Customer Replay

yeah

Can you click on that option?

Customer Replay

Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 7794263

Thanks
Have you restarted your router?

Customer Replay

I’ll try that now

Let me know if it helps

Customer Replay

still no difference

Got it.
Do you have physical button on your laptop to turn on the Wi-Fi?

Customer Replay

It’s an 81VU

Thank you

Customer Replay

No

It can looks like this, I'm adding the photo

image

Customer Replay


No

Got it
So this is new laptop, and you are trying to set it up?

Customer Replay

No, it’s my daughter’s, she’s had it for about 18months, she’s just informed me she tried to reset it

Got it. And did the Wi-Fi work before

Customer Replay

Yes, everything was fine

Can you restart the laptop and start the set up process from the scratch

Customer Replay

Ok

And please ask any question you need during the process

Customer Replay

It’s starting up

Customer Replay

It’s coming up with the wifi now

Can you make a screenshot and send it to me

Customer Replay

Hold on
It seems to be going through this time

Customer Replay

It’s working now
thank you

Wonderful.
Is there anything else I can do for you today?

Customer Replay

no thank you

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

Customer Replay

Thanks

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