Hello, thank you for using Howly.
Do you use a Wi-Fi network to connect to the internet?
Yes
What goes wrong when you are trying to connect?
It doesn't let me type in the password for
It says to connect automatically
Can you make a screenshot, please?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Yes
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3586215
What happens when you press connect?
Nothing
Did you try to restart both your laptop and Wi-Fi router?
No
Can you do it this way:
Yes
Thank you, I will be here.
Okay it's back on
Good, now go to the list of networks and try to connect.
I did and it's doing the same thing
Does it react to the Connect button?
No
Un-check the Connect automatically and try to connect to any other network.
Yes
Then go back to yours and let me know what you see.
It won't let me click on it
On what exactly?
The connect button
I am not asking to click on the 'Connect' button anymore, *****.
Un-check the 'Connect automatically' field and click on any other network. Try to connect to it. I know it will fail as they are not yours.
After this. Choose your network again and let me know what do you see.
How do I uncheck the box
By clicking once on the blue square.
Okay
Got it thank you
Did you connect to your network?
Yes thank you
I am so pleased to see your issue got resolved!
14 verified experts are online now
What about starting a discussion? Be the first to share your thoughts!