My laptop won’t connect to my internet

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Nice to meet you, *****!
Do you use a Wi-Fi network to connect to the internet?

What goes wrong when you are trying to connect?

Can you make a screenshot, please?

To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

What happens when you press connect?

Did you try to restart both your laptop and Wi-Fi router?

Can you do it this way:
1. Turn off your laptop and then turn it on.
2. Turn off your Wi-Fi router, and leave it like this for 2 minutes. Turn it back on.
3. Try to connect to it again.

Thank you, I will be here.

Good, now go to the list of networks and try to connect.

Does it react to the Connect button?

Un-check the Connect automatically and try to connect to any other network.

Then go back to yours and let me know what you see.

On what exactly?

I am not asking to click on the 'Connect' button anymore, *****.
Un-check the 'Connect automatically' field and click on any other network. Try to connect to it. I know it will fail as they are not yours.
After this. Choose your network again and let me know what do you see.

By clicking once on the blue square.

Did you connect to your network?

I am so pleased to see your issue got resolved!