Created: November 3, 2022

My laptop stopped working several days ago.

I purchased a new pc but cannot access files from the one drive on my old pc.
Last Edit: November 3, 2022
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Nice to meet you, *****!
Let's try to reset your OneDrive account password.
Visit https://onedrive.live.com/about/en-us/signin/. Enter the email, phone, or Skype information. Click on Next to proceed further.
A page will appear asking – we need to verify your identity. Here. Microsoft will ask you to include the last four digits of your phone number.
After that, select Get code to receive it. You will get the verification code via a text message. Verify the code using the code that came on your mobile number. Now, you can reset the password.
You will need to enter and re-enter the new password. Click Next to complete the resetting process. Enter the email, phone, or Skype id and new password on the sign-in page. You will gain entry to OneDrive. And that is how you can reset your OneDrive password online, following the above steps.
Is everything clear with the provided instruction?
Customer Reply
How does resetting the password allow me to access the files on one drive up until 3 days ago?
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Do you have access to your OneDrive account on the new PC?
Customer Reply
yes. I realized although I paid for a new office subscription several weeks ago, I had to buy a new subscription. But it has not worked. When I access the one drive it only has documents from the past 2 days. I purchased my new laptop 2 days ago.
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Got it
It's likely that you're signed into OneDrive with a new account. Accordingly, the files from the last PC remained in your old account.
Customer Reply
Do you think if I attempted to call microsoft tomorrow, I could speak to a live person, despite having the cheapest version of office?
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
As far as I know, Microsoft only support users with a premium version of office.
Try to log in in your old OneDrive account, please:
Go to onedrive.com, and select Sign in at the top of the page.
Enter your Microsoft account and select Next.
Type your password and select Sign In.
Customer Reply
Premium meaning not an individual office account?
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Microsoft has an additional option to purchase a subscription to the Suport service
Please try signing in to your old OneDrive account. If you don't remember your password, then you can reset it using the instructions I provided you earlier.
Customer Reply
My other laptop can't connect to internet. I went to my office account on that computer and I'm still signed in. Do you think if I sign out. I will be able to access the one drive files in my new account?
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
You will only have access to the files that are stored on your account.
Customer Reply
not the files on one drive which are stored in a cloud?
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
That means, you will have access to different files depending on the account.
You can log into your old account, save files to your new PC or laptop, and then add them to your new account if needed.
Customer Reply
I am logged into my old account on my old pc. Do you think that is why the one drive files are not showing up on my new account, since unless I sign out I have two active office accounts.
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Right. Because of this, you do not have access to the files. Due to different accounts.
Customer Reply
OK I think we found the reason I'm having this issue. Do you agree?
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
As I said, you can log into your old account on your new PC and save files from the account to your PC.
Yes. I am agree, *****
Customer Reply
Thank you for your help Have a good night
Bridget Stivenson
Bridget Stivenson Tech Expert & Writer
Thanks!
Please feel free to contact us at any time. We'll be happy to help you.