Updated: March 27, 2023
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by Andrew Cheberiak
Tech Expert & Writer
732 resolved issues
Verified Expert in:
Smartphones, Tablets, Apps, Home network

My laptop is off and it is not charging

I want to know if the problem is the charger or the laptop? i would also like to know the solution.

Hello, thank you for using Howly.
Could you tell me the model of your laptop?

Customer Replay

Lenovo ideapad 3 14IIL05intel core i5


Have you tried reconnecting all wires?

Customer Replay

which wires

I mean your charger.

Customer Replay


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I got you.

  • Shut down your laptop.
  • Unplug your charger done
  • Remove the battery from your laptop.
Customer Replay

ok wait
ok done

  • Press and hold the power button for 30 seconds, then release it.
Customer Replay


  • Put your battery back in and plug your charger into your laptop.
  • Turn on your computer, and it should start charging now.
Customer Replay

it is charging.
thank you

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Is there anything else I can do for you today?

Customer Replay

nothing else

I am so pleased to see your issue got resolved!

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