Updated: March 12, 2023
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by Mykola Diakun
Tech Expert & Writer
689 resolved issues

My kindle will not scroll when in store

It is difficult to see all the books of an auther

Hello, thank you for using Howly.
Did you use an app or the web version of the store to search the books?

Customer Replay

i entered on the kindle itself

Okay, got it!
What troubleshooting have you done so far?

Customer Replay

i have reset the kindle

What do you mean by "reset"? Turn off and back on?

Customer Replay


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Okay, Noted, thank you, *****!
Please, provide me with the model of your kindle.

Customer Replay

10th generation serial no *****
i now see firmware version kindle 5.15.1


Is there an option to update it?

Customer Replay

it says it was updated to this 5.15.1 in september 2022

Some Kindle Books from your library aren't supported on certain Kindle devices or reading apps.

Customer Replay

so I cant acess some of the books

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Yes, you are right.
To see whether a Kindle Book is incompatible with your device or app, look for a Kindle restrictions link under "Formats" on the ebook's details page.

Customer Replay

where do i find the details page

In the bookstore.
Please, find the settings of the search.

Customer Replay

it only lists payment method and country/region under store settings
they are up to date

Please, try to do this, on the Home Page:

  1. Tap the top of the page arrow open the top menu.
  2. If the Plane Icon is ON tap this icon.
  3. Close the Menu using the arrow at the bottom.
  4. On the Home page you should now see a Wi-Fi Icon at the top.
    And then try to search the books again.
Customer Replay

done all but still no luck

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Okay, got it!

Customer Replay

I have always scrolled right to left, I have just tried top down and it is working

Okay, great!
Is there anything else I can do for you today?

Customer Replay

thanks for your help it was great to meet you. and you are dealing with a 77 year old so I am a bit slow. chow for now

Thank you!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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