Hello, thank you for using Howly.
Did you use an app or the web version of the store to search the books?
Did you use an app or the web version of the store to search the books?
Customer Reply
i entered on the kindle itself
Okay, got it!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
i have reset the kindle
What do you mean by "reset"? Turn off and back on?
Customer Reply
yes
Okay, Noted, thank you, *****!
Please, provide me with the model of your kindle.
Please, provide me with the model of your kindle.
Customer Reply
10th generation serial no *****
i now see firmware version kindle 5.15.1
i now see firmware version kindle 5.15.1
Is there an option to update it?
Customer Reply
it says it was updated to this 5.15.1 in september 2022
Some Kindle Books from your library aren't supported on certain Kindle devices or reading apps.
Customer Reply
so I cant acess some of the books
Yes, you are right.
To see whether a Kindle Book is incompatible with your device or app, look for a Kindle restrictions link under "Formats" on the ebook's details page.
To see whether a Kindle Book is incompatible with your device or app, look for a Kindle restrictions link under "Formats" on the ebook's details page.
Customer Reply
where do i find the details page
In the bookstore.
Please, find the settings of the search.
Please, find the settings of the search.
Customer Reply
it only lists payment method and country/region under store settings
they are up to date
they are up to date
Please, try to do this, on the Home Page:
1. Tap the top of the page arrow open the top menu.
2. If the Plane Icon is ON tap this icon.
3. Close the Menu using the arrow at the bottom.
4. On the Home page you should now see a Wi-Fi Icon at the top.
And then try to search the books again.
1. Tap the top of the page arrow open the top menu.
2. If the Plane Icon is ON tap this icon.
3. Close the Menu using the arrow at the bottom.
4. On the Home page you should now see a Wi-Fi Icon at the top.
And then try to search the books again.
Customer Reply
done all but still no luck
Okay, got it!
Customer Reply
I have always scrolled right to left, I have just tried top down and it is working
Okay, great!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
thanks for your help it was great to meet you. and you are dealing with a 77 year old so I am a bit slow. chow for now
Thank you!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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