Updated: March 21, 2023
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by Daniel Moore
Tech Expert & Writer
1184 resolved issues

My Kindle screen froze yesterday while I was reading

I cannot turn the Kindle off and the page is still frozen on the screen. Can you help?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Please do the following:
Press and hold the power button until either a power dialog box appears or the screen goes blank.
Continue holding the power button for 40 seconds, then release.

Customer Replay

I have done that and nothing happened
the screen is still frozen

Waited seconds?

Customer Replay

Yes. I held the power button for at least 40 seconds

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A frozen Kindle may be the result of a low battery. If you know that your Kindle is low on charge at the time it locks up, connect the device to a power source.


Customer Replay

I have recharged the Kindle. The battery is definitely fully charged.

Customer Replay

what is the next step?

the next step is :
Slide and hold the power switch until the light blinks. Release it and wait a couple seconds. Then do the same thing again. Your Kindle should reboot.

Customer Replay

it looks as though it's rebooting.

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Let me know when you are done.

Customer Replay

thank you. My Kindle seems to be working again. What causes the screen to freeze? Do you know?

There are a lot of things that may cause it
Be aware for the future, that this method works!
The main reason of freeze is low battery

Customer Replay

Thank you. That's all for now

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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