Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Please do the following:
Press and hold the power button until either a power dialog box appears or the screen goes blank.
Continue holding the power button for 40 seconds, then release.
Please do the following:
Press and hold the power button until either a power dialog box appears or the screen goes blank.
Continue holding the power button for 40 seconds, then release.
Customer Reply
I have done that and nothing happened
the screen is still frozen
the screen is still frozen
Waited seconds?
Customer Reply
Yes. I held the power button for at least 40 seconds
A frozen Kindle may be the result of a low battery. If you know that your Kindle is low on charge at the time it locks up, connect the device to a power source.
Customer Reply
I have recharged the Kindle. The battery is definitely fully charged.
Thanks
Customer Reply
what is the next step?
the next step is :
Slide and hold the power switch until the light blinks. Release it and wait a couple seconds. Then do the same thing again. Your Kindle should reboot.
Slide and hold the power switch until the light blinks. Release it and wait a couple seconds. Then do the same thing again. Your Kindle should reboot.
Customer Reply
it looks as though it's rebooting.
Great!
Let me know when you are done.
Let me know when you are done.
Customer Reply
thank you. My Kindle seems to be working again. What causes the screen to freeze? Do you know?
There are a lot of things that may cause it
Be aware for the future, that this method works!
The main reason of freeze is low battery
Be aware for the future, that this method works!
The main reason of freeze is low battery
Customer Reply
Thank you. That's all for now
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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