Created: November 24, 2022

My iPhone is off -frozen

Last Edit: November 24, 2022
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
my iPhone SE won’t turn on
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Just black screen?
Customer Reply
yes
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Understood
Customer Reply
full charge
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Are there any physical damages?
Customer Reply
Did I loose you
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/chat
But I mean are there any visible damages?
Customer Reply
Where did I go
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
You don't need to leave the chat
Was it dropped before?
Please try to perform a hard reset with the iPhone SE, all you have to do is hold down the power and Home button at the same time.
Customer Reply
Home button flat
no dropping
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
What do you mean? Does Home button work?
Customer Reply
no just stopped was working fine 30 mins ago
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Please try holding down the power and Home button at the same time.
Customer Reply
Tried home button flat nothing to hold down
is phone spent? She had in her pocket and sat on it
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
She sat on this phone?
Customer Reply
yes
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Got it. Yes, it can be the reason why it won't turn on. If nothing happens when you hold power and home button at the same time, this can be a case.
Customer Reply
Is there a way to fix home button
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
What exactly wrong with the button?
Customer Reply
It just seems like it’s “flat” unable to “press”
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Understood
Customer Reply
was just working fine
it was in her back pocket and she sat
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Yeah, remember it
Try pressing it once more
Customer Reply
Flat flush with phone
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Understood
If your iPhone's home button is giving trouble, this could be because of dust or dirt lodged inside. Place 1-2 drops of rubbing alcohol on your home button and wipe it clean.
Customer Reply
Ok
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Please keep me updated.
Customer Reply
Took glass protector off/cleaned nothing
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
I was asking you to clean your home button.
Customer Reply
I did
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Could you try to follow the instructions above one more time
Customer Reply
I did clean the home button with alcohol multiple times that’s when I decided to take glass off to even get under that
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Ok, I understand.
Customer Reply
Now what
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Please try holding down the power and Home button at the same time.
Were you able to press the Home button?
Customer Reply
Fixed it!
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Sounds great!
Please let me know if I can help you with anything else.