Updated: April 03, 2023
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by Vitalii Yovko
Tech Expert & Writer
648 resolved issues

My iPhone is off -frozen

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!

Customer Replay

my iPhone SE won’t turn on

image

Just black screen?

Customer Replay

yes

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Understood

Customer Replay

full charge

Are there any physical damages?

Customer Replay

Did I loose you

You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/chat
But I mean are there any visible damages?

Customer Replay

Where did I go

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You don't need to leave the chat
Was it dropped before?
Please try to perform a hard reset with the iPhone SE, all you have to do is hold down the power and Home button at the same time.

Customer Replay

Home button flat
no dropping

What do you mean? Does Home button work?

Customer Replay

no just stopped was working fine 30 mins ago

Please try holding down the power and Home button at the same time.

Customer Replay

Tried home button flat nothing to hold down
is phone spent? She had in her pocket and sat on it

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She sat on this phone?

Customer Replay

yes

Got it. Yes, it can be the reason why it won't turn on. If nothing happens when you hold power and home button at the same time, this can be a case.

Customer Replay

Is there a way to fix home button

What exactly wrong with the button?

Customer Replay

It just seems like it’s “flat” unable to “press”

Understood

Customer Replay

was just working fine
it was in her back pocket and she sat

Yeah, remember it
Try pressing it once more

Customer Replay

Flat flush with phone

Understood
If your iPhone's home button is giving trouble, this could be because of dust or dirt lodged inside. Place 1-2 drops of rubbing alcohol on your home button and wipe it clean.

Customer Replay

Ok

Please keep me updated.

Customer Replay

Took glass protector off/cleaned nothing

I was asking you to clean your home button.

Customer Replay

I did

Could you try to follow the instructions above one more time

Customer Replay

I did clean the home button with alcohol multiple times that’s when I decided to take glass off to even get under that

Ok, I understand.

Customer Replay

Now what

Please try holding down the power and Home button at the same time.
Were you able to press the Home button?

Customer Replay

Fixed it!

Sounds great!
Please let me know if I can help you with anything else.

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