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my iPhone SE won’t turn on
Just black screen?
yes
Understood
full charge
Are there any physical damages?
Did I loose you
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But I mean are there any visible damages?
Where did I go
You don't need to leave the chat
Was it dropped before?
Please try to perform a hard reset with the iPhone SE, all you have to do is hold down the power and Home button at the same time.
Home button flat
no dropping
What do you mean? Does Home button work?
no just stopped was working fine 30 mins ago
Please try holding down the power and Home button at the same time.
Tried home button flat nothing to hold down
is phone spent? She had in her pocket and sat on it
She sat on this phone?
yes
Got it. Yes, it can be the reason why it won't turn on. If nothing happens when you hold power and home button at the same time, this can be a case.
Is there a way to fix home button
What exactly wrong with the button?
It just seems like it’s “flat” unable to “press”
Understood
was just working fine
it was in her back pocket and she sat
Yeah, remember it
Try pressing it once more
Flat flush with phone
Understood
If your iPhone's home button is giving trouble, this could be because of dust or dirt lodged inside. Place 1-2 drops of rubbing alcohol on your home button and wipe it clean.
Ok
Please keep me updated.
Took glass protector off/cleaned nothing
I was asking you to clean your home button.
I did
Could you try to follow the instructions above one more time
I did clean the home button with alcohol multiple times that’s when I decided to take glass off to even get under that
Ok, I understand.
Now what
Please try holding down the power and Home button at the same time.
Were you able to press the Home button?
Fixed it!
Sounds great!
Please let me know if I can help you with anything else.
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