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My iPhone 11 can't be opened
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you press volume up-volume down and press and hold the power button, please?
And don't let go until you see the Apple logo, please.
I did all the pushing, and the Apple logo comes up, but it does not help. I have tried at least 50 times.
Firstly press volume up, then volume down, and press and hold the power button, please.
Did you do this instruction?
OK, I will follow your instruction, please be patient, I am old and slow.
Sure, take your time, *****.
Now I can slide the off commend and the phone is off.
So far, the phone is off
You should wait until the phone is turned off and don't slide anything. Could you turn it on now?
By pushing the power button?
Yes, please.
OK, I see the Apple logo. Great, now is back on and I can see the phone back to normal. I did all these at least 50 times, why it does not work before?
The silly voice is also gone.
Probably, you just turn it off, but now you restart it completely.
Great job, ***** :)
Is there anything else I can do for you today?
Don't hung up with me. Let me try to turn off and restart one more time to make sure it works properly.
Sure. Keep me updated.
What is most proper way to turn off?
If now it works properly, you can turn it on via Settings.
Shall I push voice up then down and then power again to turn off???
No, you should do it if you have a problem with the touchscreen or your phone just doesn't work properly.
If now there is no problem with it you don't need to turn it off.
If I want to turn off the phone, where in setting to turn off??
OK, I don't have to turn off. Thank you for your help.
Go to Settings > General > Shut Down, then drag the slider.
There is a way how to do it.
You are welcome!
I will try it now. Good, I forgot, I did that many times. NOw, I turn on by push Voice up, down, and power
Is there anything else I can do for you today?
You have been great help. Thank you.
You are welcome. Glad to hear that!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
My mistake before was push the voice up and down simultaneously, or push the down first then up and power.
Good night!!
Firstly, you should press the volume up and then down and after that power button and hold.
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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