Created: December 2, 2022

My i3phone 13 pro max is frozen

It will not charge or turn off
Last Edit: January 6, 2023
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Hanna Finley
Hanna Finley Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Hanna Finley
Hanna Finley Tech Expert & Writer
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Customer Reply
My iphone 13 pro max has white screen... will not turn off, shut down or charge
Hanna Finley
Hanna Finley Tech Expert & Writer
Please,try to press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button. When the Apple logo appears, release the side button.
Customer Reply
it wasn't dropped. I was on it and it froze
Hanna Finley
Hanna Finley Tech Expert & Writer
I see.
Customer Reply
wait something is happening
i think that worked
it just took a minute
THANK YOU!!
Hanna Finley
Hanna Finley Tech Expert & Writer
Great!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
no this is great! thank you!
Hanna Finley
Hanna Finley Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

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