Updated: March 31, 2023
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by Hanna Finley
Tech Expert & Writer
558 resolved issues

My i3phone 13 pro max is frozen

It will not charge or turn off

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

My iphone 13 pro max has white screen... will not turn off, shut down or charge

image

Please,try to press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button. When the Apple logo appears, release the side button.

Customer Replay

it wasn't dropped. I was on it and it froze

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Customer Replay

wait something is happening
i think that worked
it just took a minute
THANK YOU!!

Great!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

no this is great! thank you!

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

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