Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
My question is my mouse is dead how do I connect to a USB port? Did I receive a USB port when I bought my computer?
A USB port is a standard cable connection interface for personal computers and consumer electronics devices.
It should be installed on your computer by default.
What is the model of your computer?
It should be installed on your computer by default.
What is the model of your computer?
Customer Reply
How do you plug that in? We do not know how to do this.
I can show you how to do it, *****
But I need to know your mouse and computer model first.
But I need to know your mouse and computer model first.
Customer Reply
We cannot turn it on since the mouse is dead
how does he connected to the USB?
how does he connected to the USB?
I understand that, *****
Do you know the model of your mouse?
Do you know the model of your mouse?
Customer Reply
Thank you
81657
81657
And the brand?
Customer Reply
A 1657
Ok
Does your mouse have a cable linked to it?
Does your mouse have a cable linked to it?
Customer Reply
No
Ok, do you have a standard apple lighting cable near you?
For example, the one you're using to charge your iPhone or iPad?
For example, the one you're using to charge your iPhone or iPad?
Customer Reply
Yes
Great
Flip over your mouse.
Flip over your mouse.
Customer Reply
Ok
Do you see the cable port at the bottom of your mouse, like in this picture?
Customer Reply
yes
👍
Ok
Plug the end of the back in to this port
Ok
Plug the end of the back in to this port
Customer Reply
ok I plugged it in and h
Like you do when you're charging the iPhone
Customer Reply
ok
Great
The other end of the cable
You can plug into one of your computer's USB ports
Just take off the adapter (the part on the end of the cable that you use to connect it to the wall outlet)
And go to your computer
What is the model of your computer, by the way?
The other end of the cable
You can plug into one of your computer's USB ports
Just take off the adapter (the part on the end of the cable that you use to connect it to the wall outlet)
And go to your computer
What is the model of your computer, by the way?
Customer Reply
there is no USB port. We cannot find it.
Ok, please tell me what is the model of your computer, *****
Customer Reply
Places there are only two places on the entire computer to plug things in. Them the keyboard is plugged into one of them to the other, and nothing is plugged into the other Apple charging cord, ***** I have.
Ok, then you can charge your mouse as you're charging your iPhone or another device
Connect it to the wall outlet with the adapter
Connect it to the wall outlet with the adapter
Customer Reply
I do not know I cannot see any model number or can I get into computer
That's ok, *****
You can charge your mouse as you charge your iPhone
You can charge your mouse as you charge your iPhone
Customer Reply
ok connected to wall
No need to connect it specifically to your computer.
Customer Reply
ok
Is it charging, *****?
Customer Reply
how long to charge?
how do I know it is charging
how do I know it is charging
About 2 hours, *****
When your mouse is connected for charging there is a small green light near the usb connection.
When your mouse is connected for charging there is a small green light near the usb connection.
Customer Reply
thank you very much I will keep an eye on it
👍
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
Thanks again
I am so pleased to see your issue got resolved!
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