Updated: March 18, 2023
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by Sofiia Tsiunyk
Tech Expert & Writer
428 resolved issues

My husbands mouse battery is empty, it says to connect with USB

What does that mean?
author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!

Customer Replay

My question is my mouse is dead how do I connect to a USB port? Did I receive a USB port when I bought my computer?

author

A USB port is a standard cable connection interface for personal computers and consumer electronics devices.
It should be installed on your computer by default.
What is the model of your computer?

Customer Replay

How do you plug that in? We do not know how to do this.

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author

I can show you how to do it, *****
But I need to know your mouse and computer model first.

Customer Replay

We cannot turn it on since the mouse is dead
how does he connected to the USB?

author

I understand that, *****
Do you know the model of your mouse?

Customer Replay

Thank you
81657

author

And the brand?

Customer Replay

A 1657

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author

Ok
Does your mouse have a cable linked to it?

Customer Replay

No

author

Ok, do you have a standard apple lighting cable near you?
For example, the one you're using to charge your iPhone or iPad?

Customer Replay

Yes

author

Great
Flip over your mouse.

image

Customer Replay


Ok

banner 9
author

Do you see the cable port at the bottom of your mouse, like in this picture?

Customer Replay

yes

author

πŸ‘
Ok
Plug the end of the back in to this port

Customer Replay

ok I plugged it in and h

author

Like you do when you're charging the iPhone

Customer Replay

ok

author

Great
The other end of the cable
You can plug into one of your computer's USB ports
Just take off the adapter (the part on the end of the cable that you use to connect it to the wall outlet)
And go to your computer
What is the model of your computer, by the way?

Customer Replay

there is no USB port. We cannot find it.

author

Ok, please tell me what is the model of your computer, *****

Customer Replay

Places there are only two places on the entire computer to plug things in. Them the keyboard is plugged into one of them to the other, and nothing is plugged into the other Apple charging cord, ***** I have.

author

Ok, then you can charge your mouse as you're charging your iPhone or another device
Connect it to the wall outlet with the adapter

Customer Replay

I do not know I cannot see any model number or can I get into computer

author

That's ok, *****
You can charge your mouse as you charge your iPhone

Customer Replay

ok connected to wall

author

No need to connect it specifically to your computer.

Customer Replay

ok

author

Is it charging, *****?

Customer Replay

how long to charge?
how do I know it is charging

author

About 2 hours, *****
When your mouse is connected for charging there is a small green light near the usb connection.

Customer Replay

thank you very much I will keep an eye on it

author

πŸ‘
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

Thanks again

author

I am so pleased to see your issue got resolved!

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Our expert Sofiia is online and ready to resolve your issues
428 resolved issues
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