Hello, thank you for using Howly.
Is this your first time setting up your HP printer?
no. i switched from att fiber connection to wifi and air print won't work
I see, did you switch the router or perhaps there was a reset of your Wi-Fi network by any chance?
yes. I changed from at&t to verizon. wifi changed with no problem,
Got you. Could you please tell me if you know where is the wireless light on your printer?
Can you check what it looks like now? Is there a solid blue light, slow blinking or fast blinking?
the light for air print is not on,
the printer is on
I see, so there's no light at option 6 at all, would that be right?
Great, thank you for verifying. Does your display screen also say "Wireless Off" by any chance?
Noted. *****, was the printer previously connected to a Windows or Mac-based computer?
the icon says it is offline in System Preferences
Right, the computer does not see the printer since the network was changed. Check my message above, please.
Got you. Have you used HP Smart app previously?
Noted. In that case, let's reset the network settings on your printer first. If you take a look at your display screen, do you see the wireless icon in the middle?
Great, please tap on that icon. After you do that, you will see a gear icon, please tap on it once again, it will take you to Settings.
Once you are in the Settings, please scroll down until you see "Restore Network Settings" or "Restore Network Defaults".
Let me know how everything goes, sir. I am here in case you have any questions along the way!
it says not connected. light was flashing blue
Light flashing blue means the printer is searching for connection, so that's great!
light not flashing. check wireless settings?\
I see. Try to tap on Wireless icon once again and let me know if you can see Wireless Setup Wizard, please.
It says wireless will not work if Ethernet cable is connected. not sure which one that is
At what stage did you get that message, sir?
I disconnected cable and the light is flashing
Did you connect an Ethernet cable directly to the printer?
I disconnected it
Great, please note that Ethernet connection is cabled connection, so we won't be able to set it up both the Ethernet and Wi-Fi at the same time.
Since the blue light is flashing once again, please tap on Wireless icon once again and let me know if you can see Wireless Setup Wizard.
i entered the password for the router and it is on, thank you.
Well done! Now that the printer is connected to the computer, it should be able to print without any problem. Would you like perform a test print from the computer now to be 100% sure?
I'm trying to print from my phone. it hasn't connected yet.
It worked. Thanks.
Awesome, glad to hear that, sir!
Perhaps you have any additional questions I can help you with?
Thanks. I no longer need your help.
Thank you for choosing our service, *****!
If you have any additional questions or requests, don't hesitate to contact us anytime, we are available 24/7. Have a nice one!
What about starting a discussion? Be the first to share your thoughts!
Read chat with an expert >
Read chat with an expert >