Updated: March 09, 2023
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by Pavlo Mykytas
Tech Expert & Writer
1142 resolved issues
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Networks, Tablets, Computers, Windows issues

My Hover shampooer will not suck up the water anymore

Hello, thank you for using Howly.
Please tell me what model and name of Hover do you have?

Customer Replay

Hoover Power Scrub XL


Please tell me what troubleshooting have you done so far?

Customer Replay

I just bought this, I removed the tanks and put them back on to be ssure they were positioned right. It worked fine 2 days ago!

Please Check It’s Set On Cleaning Mode
Before you do anything else, double-check the dial on your carpet cleaner. It should be set to carpet cleaning mode. If it is set on another setting, it won’t know that it needs to pick up water.

Customer Replay

It is on deep clean

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I see.
Please check the status of your water tank. If it is full, use these instructions to empty it:

  1. Turn the carpet cleaner off
  2. Pull the water tank lever
  3. Remove the water tank
  4. Open up the tank and drain the water away
  5. Rinse the water tank with hot water to clear away any stubborn debris
  6. Return the tank to the carpet cleaner
  7. Turn the carpet cleaner on and test it
Customer Replay

You mean test it without any water in the tank?

Sorry with the water, but first need to clean

Customer Replay

I have clean hot water with carpet cleaning solution in it now

Thanks for the details!
Could you tell me did you clean the filter?

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I sterted to shampoo the carpet , made a pass with the water on, pulled back to extract the water and nthere is no suction

Customer Replay

Tanks and filter were all cleaned well after the last use

Are the latches on the carpet cleaner’s hose close?

Customer Replay


Got it!
The hose inside your carpet cleaner can sometimes knock out of place. If this happens, the unit will struggle to pick up water. We will test this in this step.
To test for good suction, you’ll need a newspaper.
Stick with me and I’ll explain why:

  1. Turn the carpet cleaner off
  2. Disconnect the hose and then reconnect it
  3. Turn the carpet cleaner on and check if it now picks up water. If it doesn’t, turn it off again and move on to the next step.
  4. Tilt the carpet cleaner back and put a newspaper underneath it towards the front of the cleaner
  5. Turn it back on
  6. See if there is any suction on the newspaper.
Customer Replay

It did lift the newspaper. I am not using the hose at this time

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Got it.
Do you have a warranty for this cleaner?

Customer Replay

Yes I should have I just bought it right before Christmas.

If nothing from my instructions helps, I'd recommend contacting the store where you bought it.

Customer Replay

It did lift the news paper but wasnt very strong suction
HEY! I just got it working!!I I blew some canned compressed ait in the intake where the water is sucked up thinking there may be some dirt in there, then put it back together tried it and it worked!! Thanks for trying! I think I got it fixed!

Do you have any additional questions I can help you with?

Customer Replay

So glad I dont have to take back to the store, I really liked how it cleaned when I used it the first day. Thanks for trying to help me!

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

Customer Replay

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