Updated: March 22, 2023
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by Vitalii Yovko
Tech Expert & Writer
648 resolved issues

My google email account is locked

Google wants to sent me a verification to email account but it is locked no incoming email nothing. I’m locked in a visious circle

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What troubleshooting have you done so far?

Customer Replay

none. I can’t do anything

Do you have a screenshot of the issue?

Customer Replay


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Can you, please, take a screenshot?

Customer Replay

I don’t know how

What model is your device?

Customer Replay

Apple ipad

Got it.
Press the top button and either volume button at the same time.
Quickly release both buttons.
After you take a screenshot, a thumbnail temporarily appears in the lower-left corner of your screen. Tap the thumbnail to open it or swipe left to dismiss it.

Customer Replay

It will take a few minutes

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Take your time.

Customer Replay

Visitor uploaded: image.png
Type: image/png
Size: 264464

Can you try the |Try another way| option?

Customer Replay

I don’t have any of these other email accounts

Can you, please, push this button, that I highlighted for you?


Customer Replay

I did and it want an email address

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Got it.
*****, do you have a recovery email address, that you have access to?

Customer Replay

I have an iCloud account

Can you try to enter *****@icloud.com into that form?

Customer Replay

I’ll try

Keep me posted.

Customer Replay

It worked. They said I’ll get a reset email within 48hours.
thanks for your help

That's awesome!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

Customer Replay

you too

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