
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****

Nice to meet you, *****!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
none. I can’t do anything

Do you have a screenshot of the issue?
Customer Reply
no

Can you, please, take a screenshot?
Customer Reply
I don’t know how

What model is your device?
Customer Reply
Apple ipad

Got it.
Press the top button and either volume button at the same time.
Quickly release both buttons.
After you take a screenshot, a thumbnail temporarily appears in the lower-left corner of your screen. Tap the thumbnail to open it or swipe left to dismiss it.
Press the top button and either volume button at the same time.
Quickly release both buttons.
After you take a screenshot, a thumbnail temporarily appears in the lower-left corner of your screen. Tap the thumbnail to open it or swipe left to dismiss it.
Customer Reply
It will take a few minutes

Take your time.
Customer Reply
Visitor uploaded: image.png
Type: image/png
Size: 264464
Type: image/png
Size: 264464

Can you try the |Try another way| option?
Customer Reply
I don’t have any of these other email accounts
Customer Reply
I did and it want an email address

Got it.
*****, do you have a recovery email address, that you have access to?
*****, do you have a recovery email address, that you have access to?
Customer Reply
I have an iCloud account
*****@icloud.com
*****@icloud.com

Can you try to enter *****@icloud.com into that form?
Customer Reply
I’ll try

Keep me posted.
Customer Reply
It worked. They said I’ll get a reset email within 48hours.
thanks for your help
thanks for your help

That's awesome!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Customer Reply
you too

😇
No comments yet...
Comments