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My google email account is locked
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
none. I can’t do anything
Do you have a screenshot of the issue?
no
Can you, please, take a screenshot?
I don’t know how
What model is your device?
Apple ipad
Got it.
Press the top button and either volume button at the same time.
Quickly release both buttons.
After you take a screenshot, a thumbnail temporarily appears in the lower-left corner of your screen. Tap the thumbnail to open it or swipe left to dismiss it.
It will take a few minutes
Take your time.
Visitor uploaded: image.png
Type: image/png
Size: 264464
Can you try the |Try another way| option?
I don’t have any of these other email accounts
Can you, please, push this button, that I highlighted for you?
I did and it want an email address
Got it.
*****, do you have a recovery email address, that you have access to?
I have an iCloud account
*****@icloud.com
Can you try to enter *****@icloud.com into that form?
I’ll try
Keep me posted.
It worked. They said I’ll get a reset email within 48hours.
thanks for your help
That's awesome!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
you too
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