Created: November 28, 2022

My caps lock is locked up on my macbookPro and I can’t open anything

Last Edit: January 6, 2023
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Thomas Johnson
Thomas Johnson Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Nice to meet you, *****!
Physically locked up?
Customer Reply
Yes- light is on for only that key. And I can’t turn it off or on.
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Is the button clickable?
Customer Reply
Yes, but it doesn’t change.
The entire macbookPro is locked up
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Open the Apple menu > System Preferences, click Accessibility > Keyboard, select Viewer and tick the box next to Enable Accessibility Keyboard. If the Shift or Caps Lock key is highlighted as being pressed, try clicking to unstick it and see whether it resolves the issue.
Customer Reply
The screen is completely dark and any keys I hit don’t show up
Thomas Johnson
Thomas Johnson Tech Expert & Writer
I see, it can be a hardware issue
Can you tell me if recently your device sustained any damage?
Customer Reply
No, it’s been on my desktop since I got it. Sorry, I’m not sure of the date I purchased.
Thomas Johnson
Thomas Johnson Tech Expert & Writer
No worries
Let's hard restart it
Press and hold the power button on your Mac until it shuts off. After a moment, press the power button again to start your Mac. You may lose unsaved changes in open documents.
Customer Reply
Okay caps lock is no longer lit
Thomas Johnson
Thomas Johnson Tech Expert & Writer
That's good
How about the screen, Is anything displayed?
Customer Reply
yes!!! My name and pic. It’s rebooting I guess
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Great:)
Customer Reply
its back!! Thank you soooo much!
Thomas Johnson
Thomas Johnson Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
Nope- thank you
Thomas Johnson
Thomas Johnson Tech Expert & Writer
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