Updated: April 02, 2023
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by Thomas Johnson
Tech Expert & Writer
535 resolved issues

My caps lock is locked up on my macbookPro and I can’t open anything

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Physically locked up?

Customer Replay

Yes- light is on for only that key. And I can’t turn it off or on.

Is the button clickable?

Customer Replay

Yes, but it doesn’t change.
The entire macbookPro is locked up


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Open the Apple menu > System Preferences, click Accessibility > Keyboard, select Viewer and tick the box next to Enable Accessibility Keyboard. If the Shift or Caps Lock key is highlighted as being pressed, try clicking to unstick it and see whether it resolves the issue.

Customer Replay

The screen is completely dark and any keys I hit don’t show up

I see, it can be a hardware issue
Can you tell me if recently your device sustained any damage?

Customer Replay

No, it’s been on my desktop since I got it. Sorry, I’m not sure of the date I purchased.

No worries
Let's hard restart it
Press and hold the power button on your Mac until it shuts off. After a moment, press the power button again to start your Mac. You may lose unsaved changes in open documents.

Customer Replay

Okay caps lock is no longer lit

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That's good
How about the screen, Is anything displayed?

Customer Replay

yes!!! My name and pic. It’s rebooting I guess

Customer Replay

its back!! Thank you soooo much!

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

Nope- thank you

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