Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Physically locked up?
Physically locked up?
Customer Reply
Yes- light is on for only that key. And I can’t turn it off or on.
Is the button clickable?
Customer Reply
Yes, but it doesn’t change.
The entire macbookPro is locked up
The entire macbookPro is locked up
Open the Apple menu > System Preferences, click Accessibility > Keyboard, select Viewer and tick the box next to Enable Accessibility Keyboard. If the Shift or Caps Lock key is highlighted as being pressed, try clicking to unstick it and see whether it resolves the issue.
Customer Reply
The screen is completely dark and any keys I hit don’t show up
I see, it can be a hardware issue
Can you tell me if recently your device sustained any damage?
Can you tell me if recently your device sustained any damage?
Customer Reply
No, it’s been on my desktop since I got it. Sorry, I’m not sure of the date I purchased.
No worries
Let's hard restart it
Press and hold the power button on your Mac until it shuts off. After a moment, press the power button again to start your Mac. You may lose unsaved changes in open documents.
Let's hard restart it
Press and hold the power button on your Mac until it shuts off. After a moment, press the power button again to start your Mac. You may lose unsaved changes in open documents.
Customer Reply
Okay caps lock is no longer lit
That's good
How about the screen, Is anything displayed?
How about the screen, Is anything displayed?
Customer Reply
yes!!! My name and pic. It’s rebooting I guess
Great:)
Customer Reply
its back!! Thank you soooo much!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
Nope- thank you
Please feel free to contact us at any time. We'll be happy to help you.
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