Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
1 week
Have you already tried to fix that?
Customer Reply
Yes
What have you done?
Customer Reply
Nothing: simply function from times to times
Please, check that you're wearing your watch correctly. It's a simple one. If you're not, the Watch may not receive any notifications, including calls. Check that the Watch fits snugly on your wrist.
Customer Reply
Ok: what else
Do you use your Apple Watch with iPhone?
Customer Reply
Yes an iPhone 8 Plus with the last Ios
1. On your iPhone, open the Watch app.
2. Select General.
3. Scroll down and select Reset.
4. Select Reset Sync Data.
2. Select General.
3. Scroll down and select Reset.
4. Select Reset Sync Data.
Customer Reply
Dosen't function
Have you done Sync data reset?
Customer Reply
No doesen't function
What do you mean?
Customer Reply
I am ok I am starting to end the link and restart linking Apple Watch to iPhone
Hope this function
Close the chat
Hope this function
Close the chat
Please, try that and let me know about the results
Customer Reply
Ok
I'll wait here for you
Customer Reply
Wait: the Apple Watch is not ready to link to the iPhone
Do you see that message on your watches?
Customer Reply
Not yet
Did you unpair them?
Customer Reply
yes
Please, try to pair them now
Do you know how to do that?
Do you know how to do that?
Customer Reply
ok
Keep me informed
Customer Reply
yes I know
Ok
Keep me posted, please
Keep me posted, please
Customer Reply
60%
What is that?
Customer Reply
The circle on Apple Watch
Alright
Let's wait for that to finish
Let's wait for that to finish
Customer Reply
Ok
Nearly finished
Nearly finished
Please, keep me informed
Customer Reply
Finished
Check if notifications works fine now
Customer Reply
No
Please, check if Do not disturb or Airplane modes are off
Customer Reply
Ok function
What do you mean?
Customer Reply
I receive calls
Do you receive calls with both iPhone and Apple Watch?
Customer Reply
Yes thanks
Is it ok now?
Customer Reply
Yes calls now
How about other notifications?
Can you ask someone to send you a message, for example?
Can you ask someone to send you a message, for example?
Customer Reply
Done
Did you receive it?
Customer Reply
Yes
Maybe you have any other questions?
Customer Reply
No
I am so pleased to see your issue got resolved!
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